Quality Performance Analyst

Provide CIC; Colchester; On-site; GBP 30,000 - 46,000; Full time

Job summary

Provide CIC is seeking a Quality Performance Analyst to support the Quality and Safety Team by turning data into trusted information for quality, safety, risk and patient experience. You will analyse complex data, produce dashboards and reports, and collaborate with clinicians and operations to improve services and safety.

The role involves maintaining reporting processes, supporting national reporting platforms, data quality initiatives and occasional training to colleagues, while upholding

Qualifications

• Organised and analytical with ability to turn data into actionable information.
• Ability to produce accurate reports, dashboards and presentations for quality, safety and risk teams.
• Experience interpreting complex data, identifying themes and trends, and delivering insights.

Responsibilities

• Perform routine and ad hoc data analysis to support quality and patient safety.
• Maintain and improve reporting processes, including dashboards, scorecards and reports.
• Support risk and incident systems, national reporting platforms and audit activities.
• Deliver training and guidance on data quality, tooling and information governance.

Skills

Data analysis

Reporting & dashboards

Data quality

Stakeholder communication

Confidentiality & information security

Job description

The Quality Performance Analyst supports the Quality Teams, reporting through the Business Support Officer, by turning quality, safety, risk and experience data into accurate, timely and useful information. The post holder provides routine and ad hoc analysis, maintains reporting processes, supports the Group's risk and incident system, and helps colleagues use information to improve services and patient safety.

Working within agreed procedures and priorities, the post holder manages their own workload, resolves standard data and system issues, and escalates complex, high-risk, novel or policy-sensitive matters to the appropriate senior lead. The role works across services and with internal/external system suppliers, commissioners and national reporting platforms as required.

We are looking for an organised and analytical individual to join the Quality and Safety Team, supporting the delivery of high quality information across quality, risk and patient safety. The postholder will analyse and interpret complex data, identify themes and trends, and produce accurate reports, dashboards, scorecards and presentations. The postholder will work closely with clinical and operational teams, commissioners and senior colleagues, providing quality intelligence and responding to information requests.

The role will also involving supporting risk and incident management systems, national patient safety reporting, audit activity and data quality processes, while identifying and resolving data issues to ensure accurate, reliable and traceable information. There will be a requirement to deliver training and guidance, contribute to improvement projects, develop internal and external relationships, share learning and good practice. The postholder will be confident working independently, using their own initiative to manage competing priorities and deadlines, while maintaining high standards of confidentiality, information governance and data quality.

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people's homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:

Vision: Transforming Lives

Values: Care, Innovation and Compassion

Mission: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+, Ethnic Minority and Men's Networks.