Data Quality & Pathway Assurance Lead

HealthHarmonie Ltd; Birmingham; Hybrid; GBP 42,000 - 56,000; Full time

Job summary

HealthHarmonie is seeking a Data Quality Team Lead to manage a team responsible for ensuring accuracy and completeness of information across clinical and operational systems. The role emphasises people leadership, quality control, and process improvements within a healthcare setting.

You will drive audits, oversee quality checks, and collaborate with operational teams to improve data capture and governance, while ensuring GDPR and NHS data security standards are upheld.

Qualifications

• Experience leading a team in a healthcare or admin setting.
• Strong knowledge of data quality principles and governance.
• Experience conducting audits and driving improvements.

Responsibilities

• Lead, motivate, and support the Data Quality team, ensuring workloads are effectively managed and service levels are achieved.
• Conduct regular one-to-one meetings, performance reviews, and coaching sessions to support individual development.
• Monitor team productivity, quality, and performance against KPIs and SLAs.
• Oversee routine data quality audits, ensuring records are accurate, complete, and compliant with standards.
• Produce and present regular management reports on data quality performance and improvements.

Skills

Team leadership

Data quality

Audits

GDPR compliance

Excel

Information governance

Tools

EMIS

Hero

Job description

Location: Hybrid (3 days in the office) - Sutton Coldfield

Hours: Full-time, Monday to Friday (with flexibility to support 7-day service operations)

About us

Medinet Group is a dynamic healthcare organisation committed to delivering high-quality clinical services across the UK. Our integrated businesses - Medinet (insourcing), HealthHarmonie (community specialist services), and HealthHarmonie Minds (mental health and wellbeing services) - work collaboratively with NHS and healthcare partners to improve patient access, reduce waiting times, and drive innovation in healthcare delivery.

About the Role

As the Data Quality Team Lead, you will be responsible for leading and supporting a team responsible for maintaining the accuracy, completeness and quality of information across our clinical and operational systems.

This is a hands on team leadership and operational role, where you will manage workloads, monitor team performance, coach and develop colleagues, oversee quality checks and audits, and act as the first point of escalation for more complex queries.

You will work closely with operational teams to identify recurring issues, improve processes and ensure information is captured accurately and consistently. You will need to be comfortable working with data and reporting, but this is not a technical data analytics or data development role. We're looking for someone who understands data quality and administration and can lead a team effectively.

What You'll Do

• Lead, motivate, and support the Data Quality team, ensuring workloads are effectively managed and service levels are achieved.
• Conduct regular one-to-one meetings, performance reviews, and coaching sessions to support individual development.
• Monitor team productivity, quality, and performance against agreed KPIs and SLAs.
• Allocate workloads and prioritise tasks to ensure deadlines are consistently met.
• Oversee routine data quality audits, ensuring records are accurate, complete, and compliant with organisational and regulatory standards.
• Review and validate audit findings, ensuring appropriate corrective actions are implemented.
• Identify trends, recurring issues, and risks within data quality and implement preventative solutions.
• Investigate and resolve complex data quality issues, escalating significant concerns where appropriate.
• Produce and present regular management reports on data quality performance, audit outcomes, team productivity, and improvement initiatives.
• Work collaboratively with operational teams to improve data capture processes and maintain high-quality information across clinical and operational systems.
• Ensure compliance with GDPR, Caldicott Principles, NHS Data Security Standards, and organisational information governance policies.
• Support internal and external audits by coordinating responses, preparing accurate datasets, and ensuring audit readiness.
• Develop, review, and implement data quality procedures, guidance, and best practice.
• Deliver training and ongoing support to team members and wider departments on data quality standards and processes.
• Act as the first point of escalation for complex data quality queries and operational issues.
• Drive continuous improvement projects to enhance data accuracy, operational efficiency, and reporting capability.
• Build strong working relationships with internal departments and external stakeholders to promote data quality best practice.

NHS or healthcare experience

Previous experience leading, supervising or coordinating a team, ideally within an administrative, data quality, healthcare or operational environment.

Experience managing workloads, allocating tasks and monitoring team performance against KPIs and SLAs.

Experience working within a data quality, administration, information governance or healthcare environment.

Experience carrying out quality checks, audits or validation of information.

Strong attention to detail and the ability to identify errors, inconsistencies and recurring issues.

Experience coaching, supporting and developing team members.

Strong organisational skills with the ability to manage competing priorities and deadlines.

Strong communication skills and the confidence to work with operational teams and internal stakeholders.

Understanding of data quality and information governance principles.

Experience producing reports and using data to monitor team performance and identify areas for improvement.

Good Microsoft Excel and Microsoft Office skills.

Experience with clinical systems

Experience with EMIS, Hero or similar

Experience with quality improvement

Experience with audits

Understanding of clinical pathways

Equality and Diversity

We are committed to fostering an inclusive workplace where all employees are treated with respect and dignity. We do not tolerate discrimination or harassment on any grounds, including age, disability, gender, gender identity, marital status, pregnancy and maternity, race, religion or belief, and sexual orientation. All employees are expected to uphold these values and report any concerns.

Safeguarding

Safeguarding is fundamental to the success in all that we do. The organisation follows a Safer Recruitment process for all roles. Successful candidates will be subject to proportionate background, DBS, and reference checks as required.

We are committed to safeguarding and promoting the welfare of all service users in line with statutory guidance, including the Mental Capacity Act 2005, ensuring that individuals are supported to make their own decisions wherever possible and that appropriate best interest decisions are made when required.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.