Quality & Safety Manager

Northumbria Group.; Newcastle upon Tyne; Hybrid; GBP 50,000 - 65,000; Full time

Benefits offered by this job

Competitive salary and pension scheme

Professional development and training

Supportive team environment

Flexible and hybrid working

Salary sacrifice schemes

Job summary

North East and North Cumbria Integrated Care Board is seeking an experienced Quality and Safety Manager to support quality assurance, governance, and patient safety across commissioned services. The post involves analysing complex information, producing clear reports, managing quality risks, and contributing to quality improvement activities with providers, safeguarding teams and system partners.

This hybrid role requires travel across the region and reports to the Senior Quality and Safety

Qualifications

• Evidence of sustained personal & professional development
• Degree level qualification or equivalent experience
• Master's level qualification or equivalent experience
• Health care experience is essential with a demonstrable track record of success in NHS organisation
• Experience in the management of multi-project programmes of work.
• Experience in performance management approaches including analysis of data and performance reporting.
• Clinical Registration – NMC/HCPC
• Whole systems management
• Experience of commissioning and oversight and assurance / regulatory organisations

Responsibilities

• Support the implementation and monitoring of the ICB's Quality Strategy and associated work programmes.
• Contribute to quality assurance, quality improvement and patient safety across commissioned services.
• Develop effective relationships with providers and stakeholders.
• Support identification, escalation and management of quality risks and concerns.
• Maintain effective quality systems, contribute to monitoring and reporting arrangements, and prepare reports for senior leaders and committees.
• Analyse and interpret complex and sensitive information from a range of sources, presenting findings clearly to support assurance, governance, risk management and improvement.
• Contribute to service reviews, audits and improvement activities, supporting recommendations and action plans that promote learning and improve standards of care.
• Work with colleagues across quality, commissioning and safeguarding, provider organisations and system partners to strengthen quality monitoring, improvement planning and the management of quality concerns.

Skills

Analytical

Report writing

Stakeholder engagement

Quality assurance

Healthcare governance

Quality improvement

Patient safety

Education

Degree level qualification or equivalent experience

Master's level qualification or equivalent experience

Clinical Registration – NMC/HCPC

Job description

Flexible Working Options: We understand the importance of work-life balance and offer a range of flexible working options, including part-time and job share. We encourage applicants to discuss their preferred working patterns during the interview process.

Hybrid Working: This role offers the opportunity for hybrid working, allowing you to split your time between our ICB offices and home. We aim to provide a supportive and adaptable working environment that meets the needs of our staff, service delivery and the patients within our Region.

• Competitive salary and pension scheme
• Opportunities for professional development and training
• Supportive team environment
• Enhanced work-life balance through flexible and hybrid working arrangements
• Employee Benefits – Salary Sacrifice Schemes such as Lease Cars, Home Electronics, Cycle to Work

Job overview

An exciting opportunity has arisen for an experienced and self-motivated individual to join the Quality Team as a Quality and Safety Manager. The role will suit someone with experience in quality assurance, healthcare governance, quality improvement or patient safety, supported by strong analytical, report-writing and stakeholder engagement skills.

The post holder will support the implementation of the ICB's Quality Strategy, provide assurance and improvement support to commissioned providers, and contribute to the delivery of safe, effective and patient-centred care across the system.

By joining our team, you will play an important role in supporting high-quality, accessible healthcare services that improve outcomes, enhance patient experience and reduce health inequalities for the population we serve.

Reporting to the Senior Quality and Safety Manager, you will work as part of an experienced and collaborative team, contributing to a varied programme of assurance, governance, monitoring and improvement activities aligned to the ICB's priorities for quality, safety and improvement.

Please note this post is only accepting applications from current staff of North East and North Cumbria Integrated Care Board and staff members of North of England Commissioning Support (NECS)

Main duties of the job

The post holder will support the implementation and monitoring of the ICB's Quality Strategy and associated work programmes. They will contribute to quality assurance, quality improvement and patient safety across commissioned services, develop effective relationships with providers and stakeholders, and support the identification, escalation and management of quality risks and concerns.

The role includes maintaining effective quality systems, contributing to monitoring and reporting arrangements, and preparing reports for senior leaders and committees. You will analyse and interpret complex and sensitive information from a range of sources, presenting findings clearly to support assurance, governance, risk management and improvement.

You will contribute to service reviews, audits and improvement activities, supporting recommendations and action plans that promote learning and improve standards of care. Working with colleagues across quality, commissioning and safeguarding, provider organisations and system partners, you will help strengthen quality monitoring, improvement planning and the management of quality concerns.

Working for our organisation

Our Integrated Care Board (ICB) is the largest in the country.

The ICB is responsible for ensuring that high quality and safe health services are accessible to all of our communities. It has a wide range of functions, including; promoting integration of health and care services, improving peoples health and well-being, reducing health inequalities.

With a £6.6 billion budget and a workforce of 170,000 people across the North East and North Cumbria. As well as strategic functions, ICB staff also work at place level with local health and wellbeing boards in each of our 14 local authority areas. These teams also work alongside our 67 primary care networks which are groups of local GP practices, social care teams and other community- based area providers.

The ICB works with our Provider Collaborative too, this includes the 11 NHS Foundation Trusts in the region, to deliver our shared priorities.

Detailed job description and main responsibilities

We are looking for someone who can interpret complex information, produce clear and concise reports, manage competing priorities and build effective working relationships across organisations

If you are committed to improving quality, safety and patient experience and want to make a positive difference across North East and North Cumbria, we would welcome your application.

Qualifications

• Evidence of sustained personal & professional development
• Degree level qualification or equivalent experience
• Master's level qualification or equivalent experience
• Health care experience is essential with a demonstrable track record of success in NHS organisation
• Experience in the management of multi-project programmes of work.
• Experience in performance management approaches including analysis of data and performance reporting.
• Clinical Registration – NMC/HCPC
• Whole systems management
• Experience of commissioning and oversight and assurance / regulatory organisations

Working Conditions

• Travel across region / nationally, independently.

The use of Artificial Intelligence: Whilst the ICB are a highly innovative organisation, the use of Third Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a riskto the integrity your individual recruitment process, we may withdraw your application at any stage of the process.

UKVI Sponsorship: Please note that North East and North Cumbria ICB do nothold a UKVI sponsorship license. Therefore, we are unable to proceed with applications that require sponsorship.

Reasonable Adjustments: If you require any reasonable adjustments to attend interview please make the recruitment team aware as soon as possible by calling our HR Recruitment Team on 0191 203 1415 option 2.

Fit & Proper Person Regulations: Applicants who meet the Fit and Proper Person Requirements (FPPR) will require additional pre-employment checks in line with CQC and NHS England statutory guidance.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.