Quality & Patient Experience Manager - Hybrid

EMED Group; Leeds; Hybrid; GBP 34.000 - 42.000; Vollzeit

Benefits dieser Stelle

Hybrid working

33 days holiday

Life Assurance

Pension Scheme

Blue Light Card

EAP

Zusammenfassung

EMED Group is seeking a Quality & Patient Experience Manager to join the Quality and Patient Safety team. You will drive safe, high-quality patient-centred NEPTs, coordinating incidents, complaints and improvements across the North with hybrid work and site travel.

The role focuses on patient safety, quality assurance and continuous improvement, liaising with operational teams to deliver better patient experiences.

Qualifikationen

• Experience in healthcare, ideally patient transport, ambulance services or community care.
• Understanding of incident management, complaints handling and patient safety processes.
• Experience using administrative systems, ideally RADAR or similar.
• Strong organisational, coordination and administrative skills.
• Excellent written communication skills, with the ability to prepare clear and professional responses.
• Ability to work collaboratively with operational teams and identify opportunities for improvement.

Aufgaben

• Coordinate management of incidents, complaints and patient concerns with RADAR records and timely responses.
• Identify and elevate high-risk incidents, compliance issues and risks.
• Support risk management, audits and quality assurance activities and ensure follow-up actions.
• Monitor and coordinate improvement plans from incidents, complaints, audits and inspections.
• Share patient safety updates, learning and improvement actions with operational teams.
• Support staff training and provide guidance on incident reporting, patient safety and complaint handling.
• Provide local administration and user support for the RADAR system.
• Support due diligence and compliance monitoring of third-party providers.

Kenntnisse

Healthcare experience

Incident management

Administrative systems

Organisational skills

Written communication

Collaborative working

Tools

RADAR system

Jobbeschreibung

EMED Group is seeking a Quality & Patient Experience Manager to join the Quality and Patient Safety team. You will drive safe, high-quality patient-centred NEPTs, coordinating incidents, complaints and improvements across the North with hybrid work and site travel.

The role focuses on patient safety, quality assurance and continuous improvement, liaising with operational teams to deliver better patient experiences.