Senior Manager Quality Assurance

Nhs Central East Icb; Shefford; On-site; GBP 65,000 - 90,000; Full time

Job summary

NHS Central East Integrated Care Board is seeking a Senior Manager to lead defined programmes and work with the Head of Service and Associate Director to translate strategy into delivery across partners.

You will shape policies, manage budgets, foster collaboration, and drive system improvement with senior stakeholders while ensuring governance and quality across local services.

Qualifications

• Senior leadership experience managing complex programmes or services.
• Experience working across multi-agency partnerships in health and care.
• Strong communication skills and stakeholder management.

Responsibilities

• Lead day-to-day delivery of programmes within a defined portfolio, ensuring objectives are met.
• Develop policies and procedures related to service delivery.
• Support system strategies to improve quality, outcomes and efficiency.
• Provide visible leadership and promote collaboration across teams and partners.
• Contribute to system integration and service transformation through planning and partnerships.
• Manage budgets and resources within delegated limits and report to senior leaders.

Skills

Multi-agency experience

Strategic leadership

Operational delivery

Education

NMC registration or equivalent

Job description

Job summary

The Senior Manager plays an important leadership role within the Integrated Care Board (ICB), supporting the Head of Service, Associate Director, and wider management team in delivering the organisation's strategic and operational priorities. This is a senior post with responsibility for managing defined programmes or service areas, requiring strong operational delivery skills, effective partnership working, and the ability to contribute to system improvement. The post will require significant communication skills and relationship development with senior stakeholders.

Main duties of the job

To lead and manage the day-to-day delivery of services or programmes within a defined portfolio, ensuring that objectives and performance standards are achieved. This includes the development of relevant policies and procedures related to the delivery of the service/programme.

To support the Head of Service and Associate Director in implementing ICB and system strategies that improve quality, outcomes, and efficiency that may impact beyond own area of work.

To provide visible and supportive leadership, promoting collaboration, inclusion, and continuous improvement across teams and partners.

To contribute to system integration and service transformation through effective planning, delivery, and partnership working, working beyond own work area and providing expertise where required.

About us

We are committed to promoting equal opportunities to achieve equity of access, experience and outcomes and to recognising and valuing people's differences. We are passionate about creating an inclusive workplace that promotes and values diversity; we see this as a strength and part of our founding mission, values and behaviours. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers patient outcomes.

We are committed to creating the best place to work, where your contribution is valued, your wellbeing is supported and all our colleagues can reach their full potential. We welcome and encourage applications from all areas of the community, who meet the criteria for the role, regardless of their protected characteristic. We work to ensure that our recruitment processes are as inclusive as possible to everyone, including making adjustments for people who have a disability or long-term condition and support with the recruitment process for people with lived experience.

We are happy to discuss flexible working options for all roles.

We operate a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves.

We are a Disability Confident Employer and commit to shortlisting suitable applicants who meet the essential criteria for an interview. Please inform us of any adjustments you may require.

Job responsibilities

Strategic Leadership:

Support the Head of Service in implementing operational highly complex plans that deliver the ICBs strategic priorities. Contribute to the development of business cases, service improvement initiatives, and workforce plans that translate strategy into action. These may be highly complex including information from a variety of sources.

Service Delivery and Performance:

Lead and manage the operational delivery of programmes and projects, ensuring that services meet agreed activity, quality, and financial targets. Monitor performance, address risks, and ensure timely delivery of outcomes, identifying options for remedial actions and monitoring the impact. Adjusting plans as required to reflect changing needs, progress or other external factors ensuring that plans adapt to ensure delivery.

System and Partnership Working:

Work collaboratively across organisational and professional boundaries to build effective relationships with providers, local authorities, and voluntary sector partners. Lead on and support joined-up approaches that enhance patient experience and population health.

Quality and Improvement:

Champion continuous improvement by using highly complex data, evidence, and feedback to drive service redesign and innovation. Encourage learning within teams, ensuring that improvement methodologies are applied consistently.

Resource and Budget Management:

Manage budgets and resources within delegated limits, ensuring effective use of staff, funding, and digital tools. Contribute to financial planning and workforce development to support service sustainability. Line Management of the team or department including appraisals, attendance and performance.

Governance and Compliance:

Maintain high standards of governance, ensuring that services operate safely and comply with statutory, regulatory, and policy requirements, taking responsibility for the implementation of these policies within your team. Provide reports and assurance information to the Head of Service and Associate Director as required.

Place-Based Delivery:

Work closely with place-based and system partners to support delivery of local priorities. Facilitate collaboration and shared learning across teams to promote equitable access, reduce variation, and improve outcomes for local people.

Person Specification

Essential

• NMC or equivalent Registration
• Experience working in multi agency and complex environments

Desirable

• Evidence if ongoing professional development
• Experience working in the NHS
• Understanding of health and care systems, policy context and organisational priorities
• Experience in strategic planning, commissioning and improvement

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).