Quality Officer

University of Suffolk; Ipswich; On-site; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Generous annual leave

Flexible working

Pension scheme

Staff discounts

Learning opportunities

Cycle to Work

Job summary

University of Suffolk is seeking a Quality Officer to join the Quality Assurance team within Registry Services. The role focuses on maintaining course information accuracy, supporting curriculum oversight, and aiding the development of a new Curriculum Management system as part of Student360.

You will bring a higher education qualification or equivalent experience, with strong administrative outputs and excellent attention to detail.

Qualifications

• Higher education qualification or equivalent experience.
• Excellent attention to detail and accuracy in outputs.
• Strong organisational and time-management skills.

Responsibilities

• Review and update core course information to ensure accuracy of published information.
• Collate and audit student handbooks for completeness and alignment with requirements.
• Support course validation and reapproval processes; organise events and liaise with external stakeholders.
• Maintain the University’s module catalogue and ensure up-to-date records.
• Liaise with External Examiners regarding appointments and processes.
• Support smooth running of University committees and working groups.

Skills

Attention to detail

Microsoft Office

Administrative experience

Communication

Education

Higher ed qualification

Tools

Microsoft Office

Job description

Job Title: Quality Officer

Hours of work: 37 hours

FTE: 1.0 FTE

Band: Band 4

Full time Equivalent (FTE) Salary: £33,662 to £37,369 (FTE)

Actual Salary (part time): Not applicable

Tenure: Fixed term until May 2027

About The Post

As Quality Officer, you will work within the University’s Quality Assurance Team, contributing to the ongoing oversight of courses and curriculum, supporting the University’s compliance needs, and providing advice and guidance to stakeholders. You will also work alongside colleagues to support the development and delivery of a new Curriculum Management system as part of Student360, which will see the replacement and upgrade of a number of core systems to improve the experience of key stakeholders.

Key Responsibilities

• Review and update core course information to ensure accuracy of published information
• Collate and audit student handbooks, ensuring information is complete, accurate and aligned with University requirements
• Support course validation and reapproval processes, including arranging and servicing events, liaising with external stakeholders, and maintaining documentation
• Maintain the University’s module catalogue
• Liaise with External Examiners regarding their appointments with the University
• Support the smooth running of University committees and working groups

About The Team

You will join the Quality Assurance team within Registry Services, working closely with academic and professional service colleagues to ensure quality processes operate effectively and that course information remains accurate and up to date.

About You

You will have a higher education qualification (or equivalent experience) and experience in a high-level administrative role delivering high-quality outputs with excellent attention to detail. You will be confident using Microsoft Office, able to work on your own initiative, and comfortable working with colleagues at all levels.

Experience or understanding of UK Higher Education and/or quality assurance practices would be an advantage, as would the ability to take accurate minutes.

Benefits

• Generous annual leave entitlement of 25 days for Bands 1-4 and 30 days for Bands 5 and above, plus 8 bank holidays and any university closure days.
• Enjoy an extra day of paid leave on your birthday, subject to qualifying/service conditions.
• Flexible working, including family friendly policies.
• Competitive workplace pension scheme (USS) - with an employer contribution rate of 14.5%, tax relief on contributions and life cover.
• Staff discounts at a number of local amenities in Ipswich.
• Discounted membership at Adastral Park Leisure and Sports
• Access to a range of high-quality learning and development opportunities
• Discounted rates for staff approved to study a UoS undergraduate or postgraduate course, subject to a set of criteria and conditions.
• Cycle to Work scheme.
• Electric vehicle salary sacrifice.
• Employee Assistance Programme (EAP).
• Staff recognition annual awards.

Closing Date: Thursday 26 November 2026

Interviews: Week commencing 7 December 2026

For an informal discussion about the role, please contact: Alison McQuin ([e-mail])

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Please note: We recommend that you apply as soon as possible, even if the closing date is in the future.

Applications received may be reviewed before the closing date and should we receive a high number of applications for this post, or high-quality applications which demonstrate suitability, we reserve the right to close the vacancy early. We may hold interviews as and when applications are received, and we reserve the right to offer to a candidate prior to the closing date.

We are a values driven organisation, committed to ensuring we remain a beacon for aspiration and achievement, while providing a great environment to work and study. We are committed to promoting a diverse and inclusive community and we encourage applications from under-represented groups.