Quality Manager (FTC)

Jackie Kerr Recruitment; Swindon; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Health Cash plan

Birthday Holiday

25 days holiday

4% Pension

Job summary

Jackie Kerr Recruitment in Swindon is seeking a Site Quality Manager to lead the quality function at the Swindon facility. You will define and embed a compliant, scalable quality system to support growth, customer confidence and operational excellence.

The role drives CAPA, customer complaint handling and supplier quality improvements, with a focus on prevention and data-driven problem solving. 38.7 hours per week, with standard shift patterns.

Qualifications

• Experience with ISO standards and quality management in manufacturing.
• Proven leadership in quality within manufacturing or distribution.
• Strong knowledge of QMS and regulatory standards.

Responsibilities

• Own and govern the Site QMS, including policies, procedures and change management.
• Lead internal audits, management reviews and cross-site compliance.
• Drive CAPA systems and preventative quality design.
• Manage customer quality, including complaint handling and root cause analysis.
• Implement supplier quality scorecards and improvements.
• Deploy quality tools (FMEA, SPC, 8D) and Six Sigma methods.

Skills

Quality leadership

Regulatory knowledge

Process improvement

Cross-functional collaboration

Tools

FMEA

SPC

8D problem solving

Ishikawa

Poka-yoke

Six Sigma

Job description

Site Quality Manager

Swindon

Salary Depending on Experience

We at JKR are supporting our client focused within chemical manufacturing recruit for a Quality Manager to join their team. You will be responsible for defining, leading and embedding a consistent, value-adding Quality function. The role ensures compliant, capable and scalable product and process quality the Swindon facility, positioning Quality as a business differentiator that actively supports growth, customer confidence and operational excellence.

Key Responsibilities

• Own and govern the Site QMS, including policies, procedures, document control, change management and compliance frameworks
• Ensure proactive compliance to applicable standards and regulations (e.g. ISO 9001, ISO 14001, AS9120 or equivalent as applicable)
• Lead the internal audit programme, management review process and cross-site compliance oversight
• Ensure CAPA systems are robust, effective and verified for long-term effectiveness
• Drive “Right First Time” execution through prevention-focused quality design.
• Ensure appropriate incoming, in-process and final product controls with full traceability
• Deploy monitoring techniques and early detection of variation where appropriate
• Own the customer quality management approach, including complaint handling, containment, root cause analysis and permanent corrective actions
• Ensure timely, professional and data-driven customer responses using structured problem-solving methodologies (e.g. 8D)
• Reduce customer defect rates and position Quality as a key contributor to customer trust and differentiation
• Support supplier qualification, performance monitoring and development in partnership with Purchasing
• Implement supplier quality scorecards and improvement plans
• Reduce supplier-related disruptions and quality risk to operations and customers
• Deploy and embed best-practice Quality tools, for example
  • Prevention: FMEA, Control Plans
  • Monitoring: SPC
  • Process Audits
  • Problem Solving: 8D, Five Whys, Ishikawa, poka-yoke
  • Continuous Improvement: Six Sigma methodologies
• Build Quality capability across sites through structured training and competency tracking

Ideal Candidate

• Understanding and experience working with ISO standards
• Quality leadership experience within manufacturing and/or distribution environments
• Strong working knowledge of Quality Management Systems and regulatory standards
• Proven track record of operating in a prevention-focused, value-adding Quality function
• Knowledge and evidence of deployment of Quality tools, statistical methods and structured problem solving
• Ability to influence leaders and drive cross-functional change

Working Hours and benefits

38.7 Hours - Monday to Thursday 08:00 – 17:00, Friday 08:00 – 12:45

• Health Cash plan after 3 months
• Birthday Holiday
• 25 days holiday plus bank holidays
• 4% Pension