Quality Manager

Jonathan Lee Group; Shrewsbury; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

25 days' annual leave

10% bonus scheme

Private healthcare

Healthcare cash plan

Company pension

Length-of-service awards

Weekday hours 8:45am–5:00pm

Job summary

Jonathan Lee Group is seeking a Quality Manager to lead QA and hygiene within a manufacturing environment in the UK. You will maintain QMS, plan audits, manage non-conformances, and drive continuous improvement across the business.

Reporting to Operations Director, you will guide three QA Assistants and collaborate with operations to meet customer and legal standards. Occasional international travel is possible.

Qualifications

• Three years of experience in a Quality and Hygiene Manager or similar role.
• Experience in FMCG manufacturing.
• Strong knowledge of quality management systems (QMS).
• Experience planning and managing internal audits and supporting external audits.
• Experience developing procedures, SOPs and quality systems.
• Proven ability to investigate non-conformances and implement corrective actions.
• Ability to analyse quality data and drive evidence-based decisions.
• Proficient IT skills and good communication.

Responsibilities

• Quality Management Systems: Maintain, review and improve QMS, procedures and documentation.
• Auditing and Compliance: Plan and manage internal quality audits, monitor compliance, support external audits incl. BRC.
• Non-Conformance Management: Investigate quality issues, manage non-conformances, implement corrective actions.
• Root Cause Analysis: Identify underlying causes and drive corrective action.
• Customer Complaints: Manage customer complaints, investigations, records and follow-up actions.
• Quality and Hygiene Standards: Identify risks and ensure corrective measures.
• Procedures and SOPs: Develop, implement and maintain SOPs, quality processes and documentation.
• Training and Development: Deliver quality induction training and promote awareness of quality standards.
• Team Leadership: Manage three Quality Assurance Assistants, providing guidance.
• Customer and Supplier Relationships: Attend meetings, including occasional international travel.
• Continuous Improvement: Identify opportunities to improve quality systems and performance.

Skills

Quality management

Auditing

Root cause analysis

Team leadership

Continuous improvement

Tools

QMS

Microsoft Office

Job description

Quality Manager

Location: Telford
Salary: Competitive Salary
Working hours: Monday to Friday, 8:45am–5:00pm

Overview:

Are you an experienced Quality Manager with a background in manufacturing? Do you have experience managing quality management systems, conducting audits, improving processes and maintaining high standards of quality and hygiene?

We are recruiting a Quality Manager (Quality & Hygiene) to take responsibility for quality systems, compliance and continuous improvement within a manufacturing environment. Reporting to the Operations Director, you will lead a team of three Quality Assurance Assistants, ensuring products meet internal standards, customer expectations and applicable legal requirements.

This is an opportunity for an experienced Quality Assurance Manager, Quality Systems Manager or Manufacturing Quality Manager to take ownership of quality processes, support operational performance and drive improvements across the business.

The Role:

As Quality Manager, you will be responsible for maintaining and developing the company's quality management systems, managing audits and ensuring effective quality and hygiene controls are in place throughout the business.

Your responsibilities will include:

• Quality Management Systems: Maintain, review and continuously improve quality management systems (QMS), procedures and documentation.
• Auditing and Compliance: Plan and manage internal quality audits, monitor compliance across departments and support external audit requirements, including BRC.
• Non-Conformance Management: Investigate quality issues, manage non-conformances and implement appropriate corrective actions.
• Root Cause Analysis: Identify the underlying causes of quality issues and drive effective corrective action and continuous improvement.
• Customer Complaints: Manage customer complaints, investigations, records and follow-up actions.
• Quality and Hygiene Standards: Identify quality and hygiene risks, report findings and ensure appropriate corrective measures are implemented.
• Procedures and SOPs: Develop, implement and maintain standard operating procedures (SOPs), quality processes and supporting documentation.
• Training and Development: Deliver quality induction training and promote awareness of quality standards throughout the business.
• Team Leadership: Manage, support and develop three Quality Assurance Assistants, providing guidance and maintaining departmental standards.
• Customer and Supplier Relationships: Attend customer and supplier meetings as required, including occasional international travel.
• Continuous Improvement: Identify opportunities to improve quality systems, policies, processes and overall performance.

About You:

We are looking for a practical, organised and customer-focused quality professional who can combine technical knowledge with effective team leadership.

You will ideally have:

• At least three years' experience in a Quality and Hygiene Manager or comparable quality management role.
• Experience working within FMCG manufacturing.
• Strong knowledge and practical experience of quality management systems (QMS).
• Experience planning, conducting or managing internal audits and supporting external audits.
• Experience developing and implementing procedures, SOPs and quality systems.
• Proven experience investigating non-conformances, carrying out root cause analysis and managing corrective actions.
• The ability to analyse quality data, identify trends and support evidence-based decisions.
• Good IT skills, including Microsoft Office and quality management systems.
• Strong written and verbal communication skills.
• The ability to lead, coach and develop a team while working collaboratively with operational colleagues.
• Desirable: Experience with BRC or BRCGS standards and audit requirements.

What We Offer:

• 25 days' annual leave, plus an additional non-contractual day off for your birthday.
• 10% bonus scheme based on personal and company performance.
• Individual private healthcare.
• Healthcare cash plan.
• Company pension.
• Length-of-service awards.
• Monday-to-Friday working hours, 8:45am–5:00pm, with a 45-minute unpaid lunch break.