Quality Manager

Manchester; Oldham; On-site; GBP 57,000 - 69,000; Full time

Benefits offered by this job

Pension

Generous holiday allowance

Laptop & mobile

Job summary

Care Concern Group in North Central England is seeking a passionate and results-oriented Quality Manager to lead quality improvements across 15 care homes, ensuring the highest standards of care.

You will implement and manage quality and performance frameworks, drive continuous improvements, and ensure compliance with Care Quality Commission (CQC) regulations and standards. Salary: £63,000 per annum. Package includes pension, generous holiday allowance, laptop and mobile phone.

Qualifications

• Lead quality improvements across 15 care homes to meet regulatory standards.
• Implement and manage quality and performance frameworks for the group.
• Ensure compliance with Care Quality Commission (CQC) regulations and standards.

Responsibilities

• Conduct inductions to the Quality Strategy Framework and lead assurance meetings.
• Advise and guide management teams to achieve regulatory compliance.
• Develop and review quality assurance systems and processes for effectiveness.
• Deliver development sessions to improve outcomes for residents.
• Maintain up-to-date policies reflecting legislation and best practice.
• Lead audits and prepare reports with recommendations to improve safety and quality.
• Provide guidance to management on service-specific aims and objectives.
• Conduct progress reviews and escalate concerns to senior management as needed.
• Maintain knowledge of nationally recognised guidance and implement new practices.
• Collaborate with stakeholders on project launches to promote continuous improvement.

Skills

Quality management

Regulatory compliance

Audits

Data analysis

Stakeholder engagement

Project management

Job description

Care Concern Group is seeking a passionate and results-oriented Quality Manager to join our team in North Central England.

With a commitment to excellence, this role offers an exciting opportunity to lead quality improvements across 15 care homes.

As Quality Manager, you will play a pivotal role in ensuring the highest standards of care across our homes. You will be responsible for implementing and managing quality and performance frameworks, driving continuous improvements, and ensuring compliance with Care Quality Commission (CQC) regulations and standards.

Salary: £63,000 per annum.
Package includes: Pension, generous holiday allowance, laptop & mobile phone.

Quality Manager – Duties & Responsibilities

• Conduct an Induction to the Quality Strategy Framework, management teams and chair follow up assurance meetings.
• Provide advice, support, information, and guidance to assist management teams to achieve and maintain regulatory compliance.
• Work collaboratively with colleagues in the development of quality assurance systems and processes, including regular reviews to ensure effectiveness.
• Deliver development sessions to support and improve the outcomes for people.
• Ensure up to date policies and procedures are in place that reflect current legislation and best practice.
• Develop audit and self-assessment tools that enable services to be assessed against relevant legislation and best practice guidance.
• Conduct audits and prepare written reports with recommendations to improve the safety and quality of services.
• Provide continued guidance to management teams on how to achieve the aims and objectives specific to the needs of the service.
• Conduct progress review meetings with the management team in line with the audit frequency and monitoring schedule to provide assurances as to whether improvements are being progressed to completion and ***escalate*** areas of concern to the senior management team.
• To maintain a sound knowledge of relevant nationally recognised guidance and standards and ensure new practices are introduced and implemented.
• Lead and collaborate with internal and external stakeholders on project launch and implementations across the group to promote and influence a continuous culture of improvement.
• Be integral to the delivery of continuous improvement activities including data analysis, reporting, and supporting lessons learned, best practice sharing and innovative working.
• To be a brand ambassador. Embed and promote the company values in all quality activities.

Care Concern Group is a market leading, family-owned care group operating over 140 homes across the UK. We are passionate about creating fantastic care homes for our residents to live in and a supportive and fun environment for our team to work in.