Quality Manager

Leicester; Nuneaton; On-site; GBP 54,000 - 72,000; Full time

Benefits offered by this job

Pension

Generous holiday allowance

Laptop & mobile phone

Job summary

Care Concern Group is seeking a passionate and results-oriented Quality Manager to join our team in Central Midlands. You will lead quality improvements across 15 care homes and drive continuous improvement while ensuring compliance with CQC standards.

You will develop and manage quality frameworks, deliver training, conduct audits, analyze data, and work with management teams to achieve best care outcomes for residents.

Qualifications

• Experience leading quality initiatives across multiple sites.
• Knowledge of regulatory standards and CQC requirements.
• Ability to develop, implement and monitor quality frameworks.
• Strong auditing, reporting and data analysis skills.

Responsibilities

• Initiate and lead the quality strategy across 15 care homes.
• Ensure compliance with CQC regulations and industry standards.
• Develop and refine audit tools and self-assessment processes.
• Deliver training and development sessions for management teams.
• Prepare written reports with recommendations and improvements.
• Collaborate with stakeholders to drive continuous improvement.
• Act as brand ambassador and promote company values.

Skills

Quality management

Auditing

Regulatory compliance

Data analysis

Project coordination

Training/mentoring

Job description

Care Concern Group is seeking a passionate and results-oriented Quality Manager to join our team in Central Midlands.

With a commitment to excellence, this role offers an exciting opportunity to lead quality improvements across 15 care homes.

As Quality Manager, you will play a pivotal role in ensuring the highest standards of care across our homes. You will be responsible for implementing and managing quality and performance frameworks, driving continuous improvements, and ensuring compliance with Care Quality Commission (CQC) regulations and standards.

Salary: £63,000 per annum.
Package includes: Pension, generous holiday allowance, laptop & mobile phone.

Quality Manager – Duties & Responsibilities

• Conduct an Induction to the Quality Strategy Framework, management teams and chair follow up assurance meetings.
• Provide advice, support, information, and guidance to assist management teams to achieve and maintain regulatory compliance.
• Work collaboratively with colleagues in the development of quality assurance systems and processes, including regular reviews to ensure effectiveness.
• Deliver development sessions to support and improve the outcomes for people.
• Ensure up to date policies and procedures are in place that reflect current legislation and best practice.
• Develop audit and self-assessment tools that enable services to be assessed against relevant legislation and best practice guidance.
• Conduct audits and prepare written reports with recommendations to improve the safety and quality of services.
• Provide continued guidance to management teams on how to achieve the aims and objectives specific to the needs of the service.
• Conduct progress review meetings with the management team in line with the audit frequency and monitoring schedule to provide assurances as to whether improvements are being progressed to completion and escalate areas of concern to the senior management team.
• To maintain a sound knowledge of relevant nationally recognised guidance and standards and ensure new practices are introduced and implemented.
• Lead and collaborate with internal and external stakeholders on project launch and implementations across the group to promote and influence a continuous culture of improvement.
• Be integral to the delivery of continuous improvement activities including data analysis, reporting, and supporting lessons learned, best practice sharing and innovative working.
• To be a brand ambassador. Embed and promote the company values in all quality activities.

Care Concern Group is a market leading, family-owned care group operating over 140 homes across the UK. We are passionate about creating fantastic care homes for our residents to live in and a supportive and fun environment for our team to work in.

If you’re looking to progress your career with one of the UK’s leading care providers, please register your interest by submitting your CV today.

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