Quality Manager

Leicester; Hinckley and Bosworth; Hybrid; GBP 58,000 - 68,000; Full time

Benefits offered by this job

Pension

generous holiday allowance

laptop & mobile phone.

Job summary

Care Concern Group is seeking a Quality Manager to drive quality improvements across 15 care homes in the Central Midlands. You will implement and manage quality and performance frameworks, and ensure compliance with Care Quality Commission (CQC) standards.

The role is hybrid, with a salary of £63,000 per annum and benefits including pension, generous holiday allowance, a laptop and mobile phone. You will conduct audits, develop policies, and collaborate with management teams to sustain

Qualifications

• Experience leading quality improvement in care services.
• Ability to implement quality frameworks and ensure CQC compliance.
• Strong auditing and self-assessment capabilities.
• Experience delivering development sessions.
• Ability to develop policies reflecting legislation.
• Collaborative with multidisciplinary teams.
• Knowledge of national guidance and standards.

Responsibilities

• Lead the Quality Strategy Framework across management teams and assurance meetings.
• Advise and support management to achieve regulatory compliance.
• Develop quality assurance systems and regular reviews.
• Deliver development sessions to improve outcomes.
• Ensure up-to-date policies reflect legislation.
• Develop audit tools and report findings with recommendations.
• Guide management to achieve service aims and objectives.
• Review progress and escalate concerns to senior management.
• Promote continuous improvement culture with stakeholders.
• Act as brand ambassador, embedding company values.

Skills

Quality management

Regulatory compliance

Audit & self-assessment

Data analysis

Stakeholder management

Training delivery

Job description

Contract: Full Time
Salary: £63,000 Per Annum
Shift type: Hybrid
Contracted hours: Full time

Care Concern Group is seeking a passionate and results-oriented Quality Manager to join our team in Central Midlands.

With a commitment to excellence, this role offers an exciting opportunity to lead quality improvements across 15 care homes.

As Quality Manager, you will play a pivotal role in ensuring the highest standards of care across our homes. You will be responsible for implementing and managing quality and performance frameworks, driving continuous improvements, and ensuring compliance with Care Quality Commission (CQC) regulations and standards.

Salary: £63,000 per annum.
Package includes:

• Pension
• generous holiday allowance
• laptop & mobile phone.

Quality Manager – Duties & Responsibilities

• Conduct an Induction to the Quality Strategy Framework, management teams and chair follow up assurance meetings.
• Provide advice, support, information, and guidance to assist management teams to achieve and maintain regulatory compliance.
• Work collaboratively with colleagues in the development of quality assurance systems and processes, including regular reviews to ensure effectiveness.
• Deliver development sessions to support and improve the outcomes for people.
• Ensure up to date policies and procedures are in place that reflect current legislation and best practice.
• Develop audit and self-assessment tools that enable services to be assessed against relevant legislation and best practice guidance.
• Conduct audits and prepare written reports with recommendations to improve the safety and quality of services.
• Provide continued guidance to management teams on how to achieve the aims and objectives specific to the needs of the service.
• Conduct progress review meetings with the management team in line with the audit frequency and monitoring schedule to provide assurances as to whether improvements are being progressed to completion and elevate areas of concern to the senior management team.
• To maintain a sound knowledge of relevant nationally recognised guidance and standards and ensure new practices are introduced and implemented.
• Lead and collaborate with internal and external stakeholders on project launch and implementations across the group to promote and influence a continuous culture of improvement.
• Be integral to the delivery of continuous improvement activities including data analysis, reporting, and supporting lessons learned, best practice sharing and innovative working.
• To be a brand ambassador. Embed and promote the company values in all quality activities.

Care Concern Group is a market leading, family-owned care group operating over 140 homes across the UK. We are passionate about creating fantastic care homes for our residents to live in and a supportive and fun environment for our team to work in.