Quality Manager

Care Concern Group; Birmingham; On-site; GBP 38,000 - 63,000; Full time

Benefits offered by this job

Pension

Holiday allowance

Laptop

Mobile phone

Job summary

Care Concern Group in West Midlands is seeking a passionate Quality Manager to lead quality improvements across 15 care homes. You will implement and manage quality and performance frameworks, ensuring compliance with CQC regulations and standards.

The role offers a competitive salary of £63,000 per year plus a pension and benefits, with opportunities to influence a culture of continuous improvement across the group.

Qualifications

• Experience leading quality management initiatives.
• Proven ability to implement regulatory compliance programs.
• Strong analytical and reporting skills.

Responsibilities

• Lead quality improvements across 15 care homes.
• Implement and manage quality performance frameworks.
• Drive audits and continuous improvement initiatives.
• Ensure compliance with Care Quality Commission (CQC) standards.
• Develop and deliver development sessions for leadership teams.

Skills

Quality management

Regulatory compliance

Audits

Data analysis

Continuous improvement

Tools

Quality frameworks

Job description

Care Concern Group is seeking a passionate and results-oriented Quality Manager to join our team in West Midlands.

With a commitment to excellence, this role offers an exciting opportunity to lead quality improvements across 15 care homes.

As Quality Manager, you will play a pivotal role in ensuring the highest standards of care across our homes. You will be responsible for implementing and managing quality and performance frameworks, driving continuous improvements, and ensuring compliance with Care Quality Commission (CQC) regulations and standards.

Salary: £63,000 per annum.

Package includes: Pension, generous holiday allowance, laptop & mobile phone.

Quality Manager - Duties & Responsibilities

• Conduct an Induction to the Quality Strategy Framework, management teams and chair follow up assurance meetings.
• Provide advice, support, information, and guidance to assist management teams to achieve and maintain regulatory compliance.
• Work collaboratively with colleagues in the development of quality assurance systems and processes, including regular reviews to ensure effectiveness.
• Deliver development sessions to support and improve the outcomes for people.
• Ensure up to date policies and procedures are in place that reflect current legislation and best practice.
• Develop audit and self-assessment tools that enable services to be assessed against relevant legislation and best practice guidance.
• Conduct audits and prepare written reports with recommendations to improve the safety and quality of services.
• Provide continued guidance to management teams on how to achieve the aims and objectives specific to the needs of the service.
• Conduct progress review meetings with the management team in line with the audit frequency and monitoring schedule to provide assurances as to whether improvements are being progressed to completion and elevate areas of concern to the senior management team.
• To maintain a sound knowledge of relevant nationally recognised guidance and standards and ensure new practices are introduced and implemented.
• Lead and collaborate with internal and external stakeholders on project launch and implementations across the group to promote and influence a continuous culture of improvement.
• Be integral to the delivery of continuous improvement activities including data analysis, reporting, and supporting lessons learned, best practice sharing and innovative working.
• To be a brand ambassador. Embed and promote the company values in all quality activities.

Care Concern Group is a market leading, family-owned care group operating over 140 homes across the UK. We are passionate about creating fantastic care homes for our residents to live in and a supportive and fun environment for our team to work in.