quality manager

wagamama; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Quality Manager, where you'll ensure food safety and quality standards are met at our central production unit. This role involves leading the quality management system, collaborating with suppliers, and contributing to new product development. You'll monitor processes, manage non-conformances, and enhance customer satisfaction through quality assurance. If you thrive in a dynamic environment and are passionate about food safety, this opportunity is perfect for you. Bring your expertise to a place that values quality and innovation!

Benefits

10% Discretionary Bonus

£200 Food Allowance

Retail Discounts

Fully Funded Apprenticeships

Kintsugi Wellness Support

Family-Friendly Leave

Access to Pay Early

Pension Scheme

Holiday Allowance

Discounted Gym Memberships

Qualifications

• Strong knowledge of food safety, quality, and legislation.
• Experience in maintaining quality management systems.

Responsibilities

• Lead the quality management system and ensure compliance with standards.
• Monitor customer feedback and implement improvements.

Skills

Food Safety Knowledge

Quality Management

Communication Skills

Problem Solving

Education

Food-related Degree

Equivalent Experience

Job description

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the soul who keeps things safe, smooth + seriously tasty behind the scenes

at wagamama, we believe in nourishing from bowl to soul

every dish starts with great ingredients, arriving just right – safe, consistent + full of care

and that’s where you come in

we’re looking for a quality manager to bring focus to food safety + quality at our central production unit

you’ll keep an eye on the details, challenge where needed, and support our team to do their best work every day

the role |

this role is all about making sure everything behind the scenes lives up to wagamama standards. you’ll lead the way in food safety, product quality + process integrity from maintaining our quality management system to working closely with suppliers and supporting new product development

you’ll make sure our central production unit hits the mark, every time

what you’ll be doing |

• lead our quality management system + ensure we meet wagamama, legal + industry standards

• define and maintain product + process specs

• contribute to new product development, keeping things exciting + on brand

• ensure third-party accreditations (like BRC) are achieved + maintained

• manage non-conformances + dig deep to find the root cause

• monitor customer feedback + turn insight into improvement

• audit regularly + keep our food safety game strong

• support supplier approvals + maintain clear records

• spot + solve potential risks across the supply chain

• help your team grow with clarity + care

what we’re looking for |

• food-related degree or equivalent experience

• strong knowledge of food safety, quality + current legislation

• clear communicator who builds trust

• motivated, collaborative + calm under pressure

• people-focused with a full driving licence + flexibility

wok’s in it for you |

• 10% discretionary bonus

• £200 per month wagamama food allowance

• discounts across retail, hospitality + leisure

• fully funded apprenticeships + internal progression

• kintsugi wellness support

• family-friendly leave | 26 weeks full pay + 13 weeks half pay for new parents

• access to your pay early through wagestream

in addition to this, we offer the usual such as, pension scheme, holiday, training, cycle to work scheme, retail + leisure discounts, discounted gym memberships + long service awards

up for the challenge? apply now + bring your flavour to the table

be you. be wagamama

wagamama is proudly part of disability confident

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Food and Beverage Services

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