Quality Manager

Free Soul; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading women's wellness brand is seeking a Quality Manager in London to oversee product integrity and compliance across retail and D2C markets. This role involves managing supplier relationships, conducting audits, and ensuring regulatory compliance. The ideal candidate will have a degree in Food Science and extensive experience in the food industry. Join Free Soul for a vibrant, dog-friendly office culture with hybrid working arrangements.

Benefits

Core working hours of 10:00-16:00

Access to Free Soul products in the office pantry

Monthly Free Soul essentials for free

30% discount for friends and family

Hybrid working: 3 days in the office per week

Dog-friendly office environment

Access to Vitality health insurance post-probation

Monthly team socials and internal events

Brand new work laptop and full desk setup

Pension plan

Qualifications

• At least 5 years of experience in food retail or manufacturing.
• Ability to work in a fast-paced environment with autonomy.
• Expertise in food safety and quality standards.

Responsibilities

• Manage supplier relationships ensuring adherence to food safety and sustainability standards.
• Conduct audits and ensure compliance with food safety management systems.
• Oversee product compliance with nutritional labelling laws.

Skills

Leadership

Problem-Solving

Communication

Education

Degree in Food Science, Food Technology, or a related field

Tools

HACCP

BRC

FSMA

Job description

Welcome to Free Soul. We're on a mission to become the world's leading women's wellness brand by formulating incredible products that help real women change their lives for the better.

Quality Manager | 3 days Hybrid in Marylebone

About the Role:

Our Quality Manager will support Free Soul in delivering technical excellence in product integrity, packaging, and labelling by overseeing food safety, quality assurance, and regulatory compliance across the UK, EU, and US retail & D2C markets, as well as managing suppliers in the UK, EU, and Asia.

What You’ll Be Doing:

1. Manage Free Soul's supplier relationships across the UK, EU, and Asia, ensuring adherence to food safety, ethical sourcing, and sustainability standards.
2. Conduct audits, risk assessments, allergen assessments, and supplier evaluations throughout the co-manufacturers, ensuring compliance with the Free Soul food safety management system.
3. Ensure product compliance with in-country legislation, including Novel Food Regulations, UK, EU, and US nutritional labelling laws, and Nutrition & Health Claims.
4. Assist the sourcing and approval process for new ingredients and manufacturers, alongside the supply chain team.
5. Manage in-house and third-party testing programmes to monitor product safety, quality, authenticity, and consistency.
6. Work closely with procurement and R&D teams to optimise supplier quality performance.
7. Manage root cause analysis processes for product or supplier non-conformances.

Qualifications & Skills:

1. Degree in Food Science, Food Technology, or a related field.
2. At least 5 years of experience in food retail or manufacturing.
3. Expertise in HACCP, BRC, and ideally FSMA.
4. Ability to work in a fast-paced environment with autonomy.
5. Excellent leadership, problem-solving, and communication skills.

Benefits:

• Core working hours of 10:00-16:00.
• Access to a variety of Free Soul products in the office pantry.
• Monthly Free Soul essentials for free.
• 30% discount for friends and family.
• Hybrid working: 3 days in the office per week.
• Dog-friendly office environment.
• Access to Vitality health insurance post-probation.
• Monthly team socials, lunch & learns, and internal events.
• Brand new work laptop and full desk setup.
• Pension plan.
• Inspiring office environment designed for collaboration and growth.