Contract and Quality Manager

The Nursing and Midwifery Council; London; Hybrid; GBP 40,000 - 49,000; Full time

Job summary

The Nursing and Midwifery Council is seeking a Contract and Quality Manager to oversee contract management and supplier performance. This permanent full-time position located in London offers a competitive salary and benefits, including a hybrid working option and comprehensive leave packages.

Benefits

30 days annual leave

Enhanced Pension Contributions

Life Insurance - 4 x current salary

Hybrid/Flexible working policies

Enhanced Maternity and Paternity Leave

24 Hours Employee Assistance Programme

Cycle to Work Scheme

Perkbox membership

Subsidised restaurant

Season ticket loans

Qualifications

• Proven experience in contract management.
• Skilled in data analysis and reporting on supplier performance.
• Excellent written and verbal communication skills.

Responsibilities

• Lead day-to-day management of contracts with partners for the Test of Competence.
• Maximise supplier performance and ensure robust processes.
• Engage with stakeholders and suppliers in this critical area.

Skills

Data analysis

Stakeholder engagement

Communication

Contract management

Job description

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Contract and Quality Manager

Application Deadline: 11 June 2025

Department: Test of Competence

Employment Type: Permanent - Full Time

Location: London, Westfield Avenue

Reporting To: Linda Everet

Compensation: GBP 40,982 - GBP 48,961 / year

Description

About the TeamThe Nursing and Midwifery Council (NMC) plays a key role in upholding the quality and safety of nursing and midwifery education and practice. The Planning, Risk and Performance team in our Professional Regulation directorate is responsible for providing a professional business management service. We monitor performance, manage risk, and promote best practices to protect the public and maintain professional standards. The team will also be responsible for effective contract management across the directorate.

About the roleSalary Details
London - GBP 44,065 - GBP 48,961
Edinburgh - GBP 40,982 - GBP 45,535

Initially, you'll lead the day-to-day management of contracts with our partners who deliver the NMC's Test of Competence through several high-value concessions contracts. Developing effective working relationships, strong decision-making, quality assurance, and analytical skills are essential, as you'll be responsible for maximising supplier performance and ensuring robust processes. Key responsibilities include coordinating all activities linked to the Test of Competence for nurses, midwives, and nursing associates. You'll apply expert contract and supplier management skills, and take a lead role in engaging with stakeholders and suppliers in this critical area. You will also develop and shape the team as it assumes responsibility for all the directorate's contracts ranging from legal services to medical assessments.

About You

• Proven experience in contract management, ideally in a similar setting
• Skilled in data analysis and reporting on supplier performance
• Strong stakeholder engagement and presentation experience
• Effective in managing suppliers and promoting consistent, high-quality service delivery
• Excellent written and verbal communication skills
• Confident handling complex procurement and contractual issues and achieving beneficial outcomes
• Able to influence and negotiate with a range of internal and external stakeholders

Benefits

• 30 days annual leave
• Enhanced Pension Contributions via our attractive Pension Scheme - with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions
• Life Insurance - 4 x current salary
• Hybrid/Flexible working policies
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership
• Subsidised restaurant in our Portland Place office
• Season ticket loans

About Us

Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we'll always take action when needed.

To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people's careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we're increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.

Additional Information

The role you are applying for is a flexible role, and whilst you will be posted initially to a team, this may require movement between teams as the flow of work dictates. You will of course understand that this flexible approach enables us to provide the best possible service to our registrants and reach the outcomes to our cases quickly and within a reasonable timeframe. This will not change your terms and conditions and will be discussed with you prior to you taking up the post.

Successful candidates will be appointed to a particular NMC Office, but you may be required to travel to other NMC locations, that are reasonable daily commute from your home office.

Up to Band 5:
Due to the nature of your role and the work undertaken by the NMC, on very rare occasions you may be required by the NMC or the Courts to assist in litigation proceedings or inquests. This may involve collating information, providing a witness statement, or giving oral evidence on behalf of the NMC.

Heads of:

Due to the nature of your role and the work undertaken by the NMC, you may be required by the NMC or the Courts to assist in litigation proceedings, inquests, or inquiries. This may involve collating information, providing a witness statement, and giving oral evidence on behalf of the NMC. Such evidence may be in relation to specific cases, policy decisions or operational, strategic issues taken by the NMC

Hybrid Working PolicyWe are currently working to a policy of office attendance for two days per week with the rest of the time working from home. Before making your application please ensure your able to commit to working in one of our office locations twice per week. If you are applying for a part time role please pro-rata office attendance based on number of day you would be working.

Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.
Reasonable adjustmentsWe will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vettingAll of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.