Quality Manager

HCA Healthcare UK; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a Quality Manager to join their governance team at London Bridge Hospital. This role involves overseeing CQC compliance, managing audits, and ensuring high standards of patient care. The ideal candidate will possess strong governance knowledge and excellent IT skills, contributing to a culture of continuous improvement and high-quality healthcare delivery.

Benefits

25 days holiday plus bank holidays

Private Healthcare Insurance

Private pension contributions increasing with service

Season Ticket Loan and Cycle to Work scheme

Group Life Assurance from day one

Critical illness cover

Enhanced maternity and paternity pay

Staff discounts and flexible health benefits

Qualifications

• Experience in governance and compliance within healthcare.
• Strong IT skills with proficiency in relevant software.
• Ability to manage audits and facilitate communication.

Responsibilities

• Manage CQC inspection compliance and audit programs.
• Lead efforts towards hospital accreditations.
• Create and present reports to hospital committees.

Skills

Knowledge of governance and UK legislative framework

Excellent working knowledge of IT systems

Problem-solving ability

Ability to analyze and critically appraise complex information

Good communication skills

Familiarity with principles of change management

Flexible and innovative approach

Tools

Excel

Meditech

Datix

Job description

Join to apply for the Quality Manager role at HCA Healthcare UK

Resourcing Business Partner at HCA Healthcare UK

Quality Manager

London Bridge Hospital

Salary - Competitive + Benefits (pension, health cover, flexible benefits and excellent career development)

We have an exciting opportunity for a Quality Manager to join our governance team at London Bridge Hospital. You will work collaboratively within a multidisciplinary team environment across the site and division to maintain a standardised approach to managing CQC readiness and compliance in our various accreditations. You will also oversee and facilitate the hospital's audit programme and manage patient feedback (complaints and compliments).

At HCA UK we care about what you care about. We care that you want to deliver the very best care. We care that you want a career you can be proud of. We care that you want working conditions that support your health and wellbeing. Let us care for you and your career, the same way you do for others.

Key Duties and Responsibilities

1. Be familiar with the CQC inspection process. Work with the Corporate Governance and local Teams to ensure a standardised approach to CQC inspection compliance is maintained.
2. Manage our complaints process and responses to ensure appropriate handling and responsiveness at all times.
3. Lead efforts in compliance to work towards achieving hospital accreditations (e.g., Macmillan, JAG, etc.).
4. Oversee the QI programme across the Hospital.
5. Share best practice across sites.
6. Facilitate internal communication with all stakeholders. Oversee and monitor the audit programme and ensure action plans are followed up.
7. Create and present reports to relevant hospital committees. Participate in inter-hospital mock inspections. Act as hospital policy controller and oversee local policies.

Skills and Experience

1. Knowledge of governance and UK legislative framework.
2. Excellent working knowledge of IT systems – Excel, Meditech, and Datix.
3. Problem-solving ability.
4. Ability to analyze and critically appraise complex information.
5. Good communication skills to work with and influence multiple stakeholders and support change processes.
6. Familiarity with principles of change management and project management is advantageous.
7. Flexible and innovative approach.

Why HCA UK?

Founded over 50 years ago by Dr Thomas Frist, HCA has become one of the world’s leading healthcare providers. In the UK, we’re one of the largest providers of privately funded healthcare, investing over £500 million in treatments, technology, and facilities. We offer opportunities for career progression through internal and external courses, alongside working conditions that prioritize your wellbeing.

As a Quality Manager, you’ll be eligible for benefits including:

• 25 days holiday plus bank holidays, with options to buy or sell leave.
• Private Healthcare Insurance.
• Private pension contributions increasing with service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced maternity and paternity pay.
• Staff discounts and flexible health benefits.

Diversity and Inclusion

We prioritize inclusion, compassion, and respect for patients and colleagues. We support flexible working and reasonable adjustments to foster an inclusive environment where everyone can thrive.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Quality Assurance
• Industries: Hospitals and Healthcare