Quality Manager

TWI; Cambridge; Hybrid; GBP 45,000 - 56,000; Full time

Benefits offered by this job

Hybrid working

Onsite restaurant

Onsite gym

Onsite parking

Day nursery available

Pension scheme

Private health and dental cover

Job summary

TWI Certification Ltd in Cambridge is seeking a Quality Manager to lead the Quality Team, maintain the QMS, and ensure products and services meet quality standards.

You will oversee audits, maintain UKAS accreditation, support Ofqual compliance, manage risk, and drive continuous improvement while travelling in the UK and abroad. This is a permanent, full-time role with a competitive salary and benefits.

Responsibilities

• Review, update, maintain and manage the QMS to ensure compliance with standards and regulatory requirements.
• Arrange and conduct audits on TWI Cert’s Examining Bodies, Venues and ATBs to assure compliance with UK and global requirements.
• Manage and maintain UKAS accreditation and other relevant external bodies; participate in audits.
• Participate and respond to internal audits to ensure standards compliance.
• Provide advice and assistance in meeting Ofqual requirements.
• Report audit outcomes and QMS performance to senior leadership with improvements.
• Manage stakeholder relationships and resolve conflicts.
• Handle Appeals and Complaints and misconduct cases.
• Manage the internal Risk Register.

Job description

Section Manager - Quality

Quality Manager

TWI Certification Ltd

Location : Cambridge

Contract : Permanent

Hours : Full time

Job Profile : Team Manager

Salary/annum : Min £45,100- Max £55,500

Reference number : JR100916

Closing Date : 02 October 2026

Description of role:

The Quality Manager - ensures TWI Cert products & services consistently meet quality standards, overseeing processes, implementing procedures, and monitoring performance to maintain high quality and customer satisfaction. In addition to the management and maintenance of TWI Cert’s Quality Management System (QMS), the role will act as the line-lead for the Quality Team (as well as other staff as required and listed below) and the successful implementation of their role requirements and objectives.

Quality Management Activities

Responsible for

• Review, update, maintain and manage the QMS to ensure compliance with standards and regulatory requirements.
• Arrange and conduct audits on TWI Cert‘s Examining Bodies, Venues and Approved Training Bodies (ATB) to ensure compliance with TWI Cert requirements in the UK and globally
• Manage and maintain TWI Certification UKAS accreditation and other relevant external bodies (e.g. EWF/IIW_ and participate and respond to audits
• Participate and respond to internal audits on TWI Cert to ensure compliance with standards and regulatory requirements.
• Provide advice and assistance in meeting Ofqual requirements.
• Report on outcome of audits and performance of the management system (including necessary improvements) to senior leadership.
• Conflict and relationship management with key stakeholders.
• Managing Appeals and Complaints.
• Misconduct cases.
• Manage the internal Risk Register.

People Management Activities

• Train, manage, and support Quality Team in their duties
• Provide information on compliance for internal and external stakeholders.
• Overseeing marketing activities under this remit
• Overseeing Health and Safety audit requirements from external parties (e.g., 45001, 14001)

For further details, please follow the Job Description link below :

https://www.twi-global.com/pdfs/careers/JR100916-Quality-Manager-Job-Description-FINAL.pdf

Travel :

This position will require travel both in the UK and abroad.

About us:

TWI Ltd is a world expert in engineering, materials and joining technologies with significant property assets. We provide industry with advice and know-how in design, fabrication, failure analysis and prevention.

We offer opportunities to collaborate with inspiring and expert teams and a supportive environment in which you are actively encouraged to share your ideas and continually develop your own skills and knowledge.

If you are looking to join an organisation that is fuelled by innovation, teamwork, and openness, this role could be for you.

Diversity statement:

TWI Ltd is committed to treating all employees fairly and to being an inclusive employer. Our aim is to create a work environment where our employees can reach their full potential. We put Equality, Diversity and Inclusion at the heart of our people practices to attract, develop and retain the best talent.

Inclusion:

We recognise that it’s the differences of our people that gives us the competitive edge and enables us to maintain our world leading reputation. This is why we are committed to ensuring there is diversity across every level of our organisation; representative of the Members and societies we serve. We have made Inclusion our number one corporate value to demonstrate our commitment to ensure it is at the core of everything we do at TWI.

Disability Confident Scheme :

We are pleased to confirm that we have achieved the first stage accreditation, which means we are a ‘Disability Confident Employer’. This is a government-supported scheme that supports organisations like TWI to make the most of the talents that people with disability can bring to our workplace. The scheme helps us recruit and retain great people; draw from the widest possible pool of talent; secure high-quality employees who are skilled, loyal and hardworking; and improve employee morale and commitment by demonstrating that we treat all of our people fairly.

Why work for TWI?

We offer a competitive salary, share-in-success bonus scheme, generous pension scheme (both employee contribution (flexible amount) and TWI contribution (up to 10% of salary), holiday (20 days + 5 Corporate days + 8 bank holiday’s), private health and dental cover, career development and training, onsite employee restaurant, onsite gym, day nursery available for companies on Granta Park (Cambridge) site (subject to availability), onsite parking and more.

We know that balancing work and personal life can at times be challenging. This is why we continue to review and implement family friendly policies including hybrid working, flexible working, enhanced maternity pay and paid parental leave.

TWI Culture

As one of the world’s leading independent research and technology organisations, we are committed to attracting, motivating and retaining the best talent from around the world. Our goal is to develop the next generation of experts to address future industry challenges.

We are committed to creating a culture that recognises and respects the differences between people while valuing the contribution everyone makes to TWI.

The diversity of our staff and students makes a positive and important contribution to our continuing success.

TWI offers a comprehensive training programme, incorporating both in-house and external courses to support staff development.

TWI Values:

Our six values provide a point of reference for the way we expect our people to operate and behave.

• Inclusion: Valuing the contribution from every individual, creating value for our customers
• Teamwork: Building effective working relationships, we accomplish more together
• Adaptability: Engaging positively with change to meet the needs of the business
• Taking Responsibility : Achieving our objectives and personal development
• Innovation & Expertise : Championing new ideas and sharing knowledge to solve industry problems
• Customer Focus : Building trusting relationships with our customers