Quality Manager

Choice Care Group; Bracknell; On-site; GBP 50,000 - 55,000; Full time

Job summary

An established industry player in mental health care is seeking a dedicated Quality Manager to ensure high standards across services. This role involves conducting service reviews, producing quality reports, and supporting the Quality Team in various initiatives. The ideal candidate will have a strong background in quality assurance, regulatory compliance, and excellent communication skills. Join a team that values integrity and professionalism while making a meaningful impact in the lives of others. If you are passionate about quality improvement and ready to take on a challenging yet rewarding role, this opportunity is for you.

Benefits

Enhanced holiday entitlement

Annual Car Allowance

Sick pay entitlement

Employee Assistance Programme

Refer a friend scheme

Choiceversary vouchers

Christmas vouchers

Life insurance

Annual staff awards

In-house training programmes

Qualifications

• Experience in quality assurance and compliance within healthcare.
• Ability to produce detailed reports and summaries.

Responsibilities

• Conduct regular service reviews to ensure compliance with standards.
• Support the Quality Team in developing quality-related projects.

Skills

Quality Assurance

Regulatory Compliance

Report Writing

Analytical Skills

Communication Skills

Education

Relevant Degree

Quality Management Certification

Tools

Spreadsheets

Quality Management Software

Job description

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Hours: 37.5

Salary: Dependent on experience

A permanent position may be considered following interviews

Overview Of The Role

Working within the Quality Team:

• Complete regular service reviews across the company in order to ensure high standards are being met and maintained and identify areas of improvement where required.
• There will be occasions when over night stays are required in order to complete service review visits across all services within the company.
• To keep up to date with regulatory and legislative changes relevant to inspection of services.
• Producing reports, keeping spreadsheets and summaries up to date at specified intervals for the completion of quality reports.
• Supporting the Quality team with the development of Quality related work and projects.
• Assist in organising and attending events the Quality Team may be involved in.
• To attend regular quality meetings and complete minutes as required and ensure any actions identified from the completion of the meeting are completed within a timely manner.
• Providing relevant information to the Director of Quality & Deputy Director of Quality to assist with the production of the Quality Bulletin and regular memos.
• Assisting the Quality team with the work around external Quality programmes.
• Attend Managers meetings around the company to provide information around quality improvement for Managers to implement within their homes and to share with the staff team.
• Complete reviews of internal policies, procedures & guidance to be shared company wide.
• Support with the development and running of the Quality Assurance programme.
  
  

Key duties

Service Review Visits

• Completing allocated service review visits using the agreed format within all services according to the agreed plan, to ensure services are compliant with regulatory requirements and working in line with company policy.
• Support services to improve the quality of care provided to the residents by carrying out thorough service review visits and identify actions were required to guide Managers on how to improve the quality of care.
• Provide verbal feedback to the Management team within the homes following the completion of the review visit.
• Provide clear reports following the visits and provide feedback if and where required to relevant people, including the Registered Manager, Quality and Operations Teams.
• Summarising the results of review visits into an agreed format for the Director of Quality to complete reports and identifying themes from the visits that have occurred around the company.
• Analysing the results of these service review visits within the Quality Team.
• Ensuring the Managers have sufficient evidence around the actions set from the service review visits.
• Assisting with the review and development of the service review format and process.
• Speak to relatives, staff teams and professionals linked to services to obtain feedback for review visits and other surveys, and being flexible around when calls are made.
  
  

CQC Action Plan Reviews

• Assisting within the regular CQC action plan review visits completed within homes that have received a rating of RI or below from CQC inspections.
• Ensuring that a CQC action plan is in place which highlights the areas of concerns raised from previous CQC inspections.
• Visit the homes on a regular basis in order to review progress made to the CQC action plan highlighting where positive progress has been made and where repeat concerns are present.
• Provide feedback following the completion of these visits to the Registered Manager as well as to members of the Operations & Quality Team.
  
  

Supporting services

• Supporting the services when necessary following internal or external monitoring and inspection to make improvements and supporting with providing feedback and evidence as required by the regulator and other stakeholders.
• Assisting with improvement plans and direct support to services when required.
• Providing support to services around action plans and reviewing the completion of actions where required.
• Providing support and guidance to services following the completion of service review visits around actions and how homes can complete these actions.
  
  

CQC Reports

• Review CQC & CIW reports on our services and identify themes and ways we can improve the quality of care.
• Assist with follow up investigations where required.
• Update the CQC & CIW Inspection Report database following the Draft & Final report being received to ensure the summary is regularly up to date and includes the relevant information.
• Ensuring that up to date ratings posters are shared with the home managers so they have to correct version present within the home.
  
  

Training

• Provide training around Quality to staff within the organisation.
• Review Quality training presentations and packages on a regular basis to ensure these provide up to date information for the learners.
• Provide training and induction for the Expert Quality Auditors.
  
  

Additional

• This job description is not an exhaustive list of areas of responsibility as the requirements of the role are expected to change over time.
  
  

Personal attributes

• Honesty and trustworthiness.
• Good character.
• Clear DBS.
• Clarity of thought.
• Disciplined and professional approach to work.
• Non-discriminatory and non-judgemental practice.
  
  

What are the benefits?*

• Enhanced holiday entitlement & Birthday off after 1 years service
• Annual Car Allowance and use of fuel card for the successful applicant
• Sick pay entitlement
• Employee Assistance Programme - comprehensive health and wellbeing support for staff
• Refer a friend scheme - enjoy a payment of £500 when you recruit a friend to Choice Care
• Choiceversary - staff receive vouchers of £75 after 5 years, £100 after 10 years and £150 after 15 years to celebrate their commitment to Choice Care
• Christmasvouchers for all staff members
• Life insurance
• Annual staff awards - this year each winner received £400 and we had over 30 winners in total
• Complex in-house training - this includes our Advanced Management Development Programme for managers in the making and our Foundation Management Development Programme for rising stars
• A paid day off on your birthday
• Blue Light Card eligibility
• minimum service periods and apprenticeship funding eligibility applicable to some benefits
  
  

Where will you work?

The post is based in our Bracknell Head Office, However due to the nature of this role you will be required to work across a variety of services and therefore extensive travel may be required, and also overnight stays may be required.

EL000

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Mental Health Care

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