Quality, Information, Safety & Governance Coordinator

Ic24; Aylesford; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

NHS Pension Scheme

Additional annual leave

Enhanced family leave

Wellbeing benefits

Employee Assistance Programme

Professional development opportunities

Discount platform access

Blue Light Card access

Job summary

IC24 is seeking a Quality, Information, Safety and Governance Coordinator to provide essential administrative support across the QISG team. You will help maintain records, support governance processes, coordinate meetings and manage information requests.

Based in Ashford with hybrid working (2 days in the office), the role focuses on incident and complaints support, data reporting from systems like Ulysses, and ensuring confidentiality and compliance to protect patients and services.

Qualifications

• Experience in an administrative, governance, quality or healthcare support role.
• Comfortable using systems to manage data, reports and documentation.
• Understanding of confidentiality, information governance and data protection.
• Strong organisational skills with ability to manage multiple deadlines.
• Clear communication with a range of stakeholders.
• Capable of producing accurate notes, reports and maintaining records.

Responsibilities

• Coordinating QISG meetings, agendas, actions and documentation.
• Maintaining accurate records including risk registers, complaints logs and governance trackers.
• Supporting incident, complaints and information request processes (including DSARs and RFIs).
• Producing reports and extracting data from governance systems (e.g. Ulysses).
• Supporting audits, inspections and quality assurance activity.
• Maintaining shared mailboxes and routing queries promptly.
• Supporting learning from incidents and complaints.
• Assisting with DSPT and information governance compliance activity.
• Ensuring governance documents and archives are accessible.

Skills

Administrative experience

Governance experience

Data management

Stakeholder communication

Tools

Microsoft Office

Job description

IC24 is seeking a Quality, Information, Safety and Governance Coordinator to provide essential administrative support across the QISG team. You will help maintain records, support governance processes, coordinate meetings and manage information requests.

Based in Ashford with hybrid working (2 days in the office), the role focuses on incident and complaints support, data reporting from systems like Ulysses, and ensuring confidentiality and compliance to protect patients and services.