Quality Engineering Manager - Customer Delivery

Scientific Safety Alliance; Dorchester; On-site; GBP 70,000 - 90,000; Full time

Job summary

Scientific Safety Alliance (SSA) is seeking a Quality Engineering Manager to join our Bridport team. You will lead customer coordination, oversee operations, and drive quality-driven process management in a regulated environment.

You will shape documentation practices, SOPs, and cross-functional collaboration, partnering with engineering and office staff to stabilize workflows and deliver reliable service. This is a high-visibility, high-ownership role with meaningful impact in a growing

Qualifications

• Experience in customer success, service coordination, operations, or similar roles.
• Background in an engineering, manufacturing, or regulated environment where documentation accuracy is critical.
• Ability to review, interpret, and maintain process documentation, SOPs, or work instructions.
• Familiarity with quality, compliance, and audit-driven environments.
• Demonstrated ability to lead projects, coordinate across functions, or take ownership of business-critical tasks.
• Exposure to Lean, continuous improvement, or process optimization methodologies.
• Strong organizational skills with the ability to manage competing priorities.
• Confidence working with both technical and non-technical teams.
• Strong written and verbal communication skills with a focus on clarity and follow-through.
• Proactive, hands-on approach with the ability to operate effectively in a smaller, fast-moving team environment.
• Bachelor’s degree in Engineering, Operations, Manufacturing, Business, or a related field preferred.

Responsibilities

• Coordinate to ensure customers receive timely, accurate, and well-supported service.
• Review paperwork and internal outputs to maintain consistency and operational quality.
• Support compliance-focused activities by maintaining procedures aligned with required standards.
• Partner with engineering and office staff to organize priorities, track needs, and keep operations running smoothly.
• Identify and implement process improvements to support a more efficient, self-sufficient operating model.
• Assist with business integration efforts by quickly learning the operation and stabilizing workflows during transition.
• Communicate cross-functionally to ensure customer expectations, internal deliverables, and operational requirements remain aligned.

Skills

Customer coordination

Operations management

Regulated environment

Process documentation

SOPs

Project leadership

Lean/continuous improvement

Cross-functional collaboration

Communication

Team ownership

Education

Bachelor’s degree in Engineering/Operations/Manufacturing/Business or related

Job description

Scientific Safety Alliance (SSA) is seeking a Quality Engineering Manager to join our Bridport team. You will lead customer coordination, oversee operations, and drive quality-driven process management in a regulated environment.

You will shape documentation practices, SOPs, and cross-functional collaboration, partnering with engineering and office staff to stabilize workflows and deliver reliable service. This is a high-visibility, high-ownership role with meaningful impact in a growing