Customer Service and Quality Manager

Scientific Safety Alliance, an Inc. 5000 Company; Dorchester; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Ownership in growing business

Work with engineering and leadership

Clear growth path

Impactful role in integration phase

Competitive benefits

Job summary

Scientific Safety Alliance is seeking a Quality Engineering Manager in Bridport, UK. You will oversee customer coordination, document control, and quality-driven processes across operations. The role emphasizes high visibility and ownership in a regulated engineering environment.

You will lead cross-functional teams, review procedures, and drive continuous improvements while ensuring compliance with standards and safe, reliable service delivery.

Qualifications

• Experience in customer success, service coordination, operations, or similar roles.
• Background in an engineering/manufacturing/regulatory environment where documentation accuracy is critical.
• Ability to review, interpret, and maintain process documentation, SOPs, or work instructions.
• Familiarity with quality, compliance, and audit-driven environments.
• Demonstrated ability to lead projects and coordinate across functions, or take ownership of critical tasks.

Responsibilities

• Serve as a key point of coordination to ensure customers receive timely, accurate, and well-supported service.
• Review paperwork, documentation, and outputs to maintain consistency and quality.
• Support compliance activities by maintaining procedures aligned with standards.
• Partner with engineering and office staff to organize priorities and keep operations running smoothly.
• Identify and implement process improvements for a more efficient operating model.
• Assist with business integration and stabilize workflows during transition.
• Communicate cross-functionally to align customer expectations and deliverables.

Skills

Customer success

Operations management

Documentation

Quality/compliance

Leadership

Cross-functional coordination

Lean / continuous improvement

Organization

Communication

Project management

Education

Bachelor's degree in Engineering / related field

Job description

About Scientific Safety Alliance (SSA)

At SSA, we’re on a mission to Accelerate Science. Delightfully. We provide testing, inspection, calibration, and compliance services to pharmaceutical, medical device, and research organizations. Our goal is to remove operational friction—ensuring science runs without interruption and teams can focus on innovation and patient outcomes.

Role

Quality Engineering Manager – Bridport, UK

This role focuses on customer coordination, operational oversight, and quality‑driven process management. You will play a key role in ensuring customers receive what they need while supporting internal teams through strong documentation, procedural consistency, and day‑to‑day operational execution. This is a high‑visibility, high‑ownership opportunity for someone with a background in a regulated or engineering‑driven environment who is ready to step into a role with meaningful impact.

Responsibilities

• Serve as a key point of coordination to ensure customers receive timely, accurate, and well‑supported service
• Review paperwork, documentation, and internal outputs to maintain consistency and operational quality
• Support compliance‑focused activities by maintaining procedures aligned with required standards
• Partner with engineering and office staff to organize priorities, track needs, and keep operations running smoothly
• Identify and implement process improvements to support a more efficient, self‑sufficient operating model
• Assist with business integration efforts by quickly learning the operation and stabilizing workflows during transition
• Communicate cross‑functionally to ensure customer expectations, internal deliverables, and operational requirements remain aligned

Requirements

• Experience in customer success, service coordination, operations, or similar roles
• Background in an engineering, manufacturing, or regulated environment where documentation accuracy is critical
• Ability to review, interpret, and maintain process documentation, SOPs, or work instructions
• Familiarity with quality, compliance, and audit‑driven environments
• Demonstrated ability to lead projects, coordinate across functions, or take ownership of business‑critical tasks (even as a first step into leadership)
• Exposure to Lean, continuous improvement, or process optimization methodologies is highly valued
• Strong organizational skills with the ability to manage competing priorities
• Confidence working with both technical and non‑technical teams
• Strong written and verbal communication skills with a focus on clarity and follow‑through
• Proactive, hands‑on approach with the ability to operate effectively in a smaller, fast‑moving team environment
• Bachelor’s degree in Engineering, Operations, Manufacturing, Business, or related field preferred

Benefits

• Opportunity to take real ownership in a growing, high‑impact business
• Play part of company transforming how scientific services are delivered
• Work closely with engineering and leadership teams
• Play a key role in shaping operations during critical growth and integration phase
• Clear path for self‑advancement as SSA scales