Quality Engineer II

Plexus Corp.; Kelso; On-site; GBP 45,000 - 60,000; Full time

Job summary

Plexus Corp in Kelso, United Kingdom, is seeking a Quality Engineer II to drive product compliance, root-cause analysis, and quality assurance across our manufacturing operations. You will lead non-conformance resolution, manage customer complaints, and ensure alignment with customer specifications, regulatory requirements, and industry standards.

This role emphasizes QMS oversight, CAPA escalation, ECO approvals, and training on the shop floor, with a focus on preventing defects and ensuring

Qualifications

• Bachelor's degree and 2+ years quality/manufacturing experience preferred.
• Structured problem solving and data analysis to resolve technical challenges.
• Ability to design and control repeatable processes within safety constraints.

Responsibilities

• Lead non-conformance resolution and root cause investigations.
• Manage customer complaints and CAPA closures.
• Oversee QMS metrics, audits, and surveillance activities.
• Approve ECOs, deviations, and build guidelines.
• Train shop-floor operators on compliance procedures.

Skills

Structured problem solving

Data analysis

Experimental design

Cross-functional leadership

Mentor technicians

Subject Matter Expert

Adaptability

Education

Bachelor’s degree

Job description

Plexus is seeking a Quality Engineer II to drive product compliance, root cause analysis, and quality assurance across our manufacturing operations. Based at our Kelso facility, you will lead non-conformance resolution, manage customer complaints, and ensure full alignment with customer specifications, regulatory requirements, and industry standards.

Key Job Accountabilities

• Quality Management & Audit Oversight: Lead the development and deployment of QMS metrics to monitor process health. Support internal, external customer, and QMS recertification/surveillance audits. Lead product-related CAPA discussions and closures.
• Product Compliance & Validation: Ensure Assembly Build Instructions (ABIs) meet strict standards. Approve Engineering Change Orders (ECOs), deviations, and build guidelines. Lead the creation, execution, and maintenance of Master Validation Plans.
• Manufacturing & Inspection Support: Monitor ongoing operations to rapidly address quality concerns, issue alerts, and execute purges or containment when needed. Establish inspection strategies for receiving, pre-ship, and out-of-box audits, ensuring complete Quality History Documentation and Certificates of Compliance.
• Non-Conformance & Root Cause Leadership: Own customer complaint resolution and non-conformance management from initial containment through structured root cause analysis and corrective action.
• Quality Culture & Training: Build and embed quality awareness on the shop floor. Train and educate operators and production associates on compliance procedures, verifying training and inspection effectiveness.

Qualifications & Experience

• Education & Experience: Bachelor’s degree with 2+ years of relevant quality/manufacturing experience preferred (or an equivalent combination of education and hands-on experience).
• Technical & Problem Solving: Demonstrated skill using structured problem-solving tools, systemic data analysis, and experimental design to resolve technical and organizational challenges.
• Operational Design: Ability to design, document, and control repeatable processes within economic, health, and safety constraints.
• Collaboration & Leadership: Strong cross-functional project leadership skills, with the ability to coach and mentor technicians and act as a Subject Matter Expert (SME) for assigned systems.
• Adaptability: Thrives in a fast-paced manufacturing environment with a proactive, decision-making mindset.

Working Environment

This role directly supports operational teams in a manufacturing environment. Tasks involve walking the shop floor, inspecting and troubleshooting jigs, fixtures, and manufacturing methods, alongside computer-based technical documentation and cross-functional team collaboration.