Quality Engineer

Kingdom Services Group Ltd; Havant; On-site; GBP 35,000 - 52,000; Full time

Job summary

Kingdom Services Group Ltd. is seeking a Quality Engineer to lead quality initiatives in a manufacturing environment.

You will manage customer and supplier quality issues, drive continuous improvements, and collaborate with production, engineering and suppliers to identify root causes and implement effective actions. The role requires experience in QA within manufacturing, strong problem-solving skills, and familiarity with quality tools and audits.

Qualifications

• Experience in a manufacturing QA environment.
• Strong root cause analysis and problem-solving skills.
• Experience handling customer complaints and non-conformance investigations.
• Knowledge of ISO 9001 and quality management systems.

Responsibilities

• Manage customer quality concerns, complaints, investigations and corrective actions.
• Lead structured problem-solving using 8D, 5 Why, DMAIC, Ishikawa and Pareto analysis.
• Support internal and external audits and maintain QMS requirements.
• Investigate non-conformances and implement corrective and preventive actions.
• Work with suppliers to improve quality performance and resolve supplier-related issues.
• Review quality data, identify trends and drive continuous improvement projects.
• Update quality documentation including Control Plans, PFMEAs, SOPs and inspection standards.
• Use measuring equipment and support measurement system improvements.

Skills

Root cause analysis

Quality improvement

Auditing

Communication

Education

HNC/HND in Engineering/Quality

Tools

8D

5 Why

PFMEA

APQP

PPAP

Job description

We are seeking a motivated and detail-oriented Quality Engineer to join a well-established manufacturing environment. This is an excellent opportunity for an experienced quality professional to play a key role in driving quality improvements, supporting customers and suppliers, and ensuring products and processes meet the highest standards.

The Role

As a Quality Engineer, you will be responsible for leading quality initiatives across the business, managing customer and supplier quality concerns, and driving continuous improvement activities. You will work closely with production, engineering, suppliers, and customers to identify root causes, implement corrective actions, and improve overall product quality.

Key Responsibilities

• Managing customer quality concerns, complaints, investigations, and corrective actions.
• Leading structured problem-solving activities using tools such as 8D, 5 Why, DMAIC, Ishikawa and Pareto analysis.
• Supporting internal and external audits and maintaining quality management system requirements.
• Investigating non-conformances and implementing effective corrective and preventive actions.
• Working closely with suppliers to improve quality performance and resolve supplier-related issues.
• Reviewing quality data, identifying trends, and driving continuous improvement projects.
• Updating quality documentation including Control Plans, PFMEAs, SOPs, and inspection standards.
• Using measuring equipment and supporting measurement system improvements.

About You

• Previous experience within a Quality Engineering or Quality Assurance role in manufacturing.
• Strong root cause analysis and problem-solving skills.
• Experience handling customer complaints and non-conformance investigations.
• Knowledge of quality tools and methodologies including 8D, 5 Why, PFMEA, APQP and PPAP.
• Understanding of ISO 9001 and quality management systems.
• Excellent communication skills with the ability to build strong relationships with customers, suppliers and internal teams.
• HNC/HND qualification in Engineering, Quality, Manufacturing or a related discipline, or equivalent experience.

What's On Offer?

• Opportunity to join a growing and innovative manufacturing business.
• Exposure to customer-facing quality activities.
• Ongoing training and development opportunities.
• Collaborative and supportive team environment.
• Career progression opportunities for ambitious quality professionals.

If you are passionate about quality, continuous improvement, and delivering excellent results in a manufacturing environment, we would love to hear from you.