Quality and Engagement Manager

Leaders In Care Ltd; Greater London; On-site; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Ongoing training and development

Career progression opportunities

Occupational sick pay

Retail discounts

Wellbeing support

Enhanced family-friendly benefits

Job summary

Leaders In Care Ltd is looking for a Quality and Engagement Manager to enhance service quality and compliance in Feltham, Greater London. In this full-time role, you will conduct audits and ensure customer satisfaction while working closely with operational managers.

The ideal candidate will have a strong background in health and social care, quality assurance, and compliance. Benefits include ongoing training, development opportunities, and family-friendly perks.

Qualifications

• Experience within health and social care.
• Quality, compliance or governance experience.
• Good understanding of CQC and safeguarding.
• Strong communication and organisational skills.

Responsibilities

• Conduct audits and quality reviews.
• Monitor compliance and action plans.
• Support investigations and service improvements.
• Deliver training and mentoring.
• Manage customer feedback and concerns.
• Support safeguarding and governance.
• Improve customer experience.

Skills

Quality Assurance

Compliance

Customer Engagement

Governance

Social Care

Tools

Microsoft Office

Reporting Systems

Job description

Quality and Engagement Manager

Feltham, Greater London
£30,000 - £35,000 per annum
Monday to Friday | Quality & Compliance | Extra Care Services

Quality Assurance | Compliance | Customer Engagement | Governance | Social Care

Are you an experienced quality, compliance or care professional looking for a role where you can influence service quality, support operational teams and drive continuous improvement?

We are recruiting for a Quality and Engagement Manager to join a well‑established Extra Care service in Feltham, supporting quality, compliance and customer experience across the service.

Package & Benefits

• £30,000 - £35,000 per annum.
• Monday to Friday.
• Full‑time permanent role.
• Ongoing training and development.
• Career progression opportunities.
• Occupational sick pay.
• Retail discounts and wellbeing support.
• Enhanced family‑friendly benefits.

The Role

As a Quality and Engagement Manager, you will support service quality, regulatory compliance and customer satisfaction across the Extra Care service.

Working closely with operational managers and care teams, you will carry out audits, monitor action plans and support continuous improvement across the service.

Key Responsibilities

• Conduct audits and quality reviews.
• Monitor compliance and action plans.
• Support investigations and service improvements.
• Deliver training and mentoring.
• Manage customer feedback and concerns.
• Support safeguarding and governance.
• Improve customer experience.
• Support operational teams.

About You

• Experience within health and social care.
• Quality, compliance or governance experience.
• Good understanding of CQC and safeguarding.
• Strong communication and organisational skills.
• Confident using Microsoft Office and reporting systems.
• Passionate about quality and person‑centred care.