CDD Quality Assurance & Controls Analyst

Global Payments Inc.; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Global Payments Inc. is seeking a highly motivated Quality Control Analyst to join the CDD team in London. You will review customer identification documents, assess regulatory compliance, and drive accuracy across files. The role emphasizes continuous improvement, training, and clear reporting to senior management.

You'll work with stakeholders across functions to mitigate risks, design testing of controls, and support documentation efforts in a fast-paced environment.

Qualifications

• 3+ years in quality control or audit with focus on customer due diligence
• Understanding of legal/regulatory requirements for CDD
• Experience leading teams in fast-paced environments
• Strategic thinking to identify and communicate risks and issues
• Ability to foster continuous improvement and knowledge sharing
• Strong relationship-building across all levels of the organization
• Analytical and problem-solving skills to interpret data and inform decisions

Responsibilities

• Conduct comprehensive reviews of customer identification documents to ensure accuracy and completeness of files.
• Identify and report discrepancies or inconsistencies within CDD files and recommend corrective actions.
• Support continuous improvement of CDD processes by proposing enhancements and implementing new procedures.
• Design and execute control testing to evaluate whether systems and processes function as intended.
• Assess effectiveness of automated CDD workflows, in line with regulatory expectations.
• Identify control gaps and articulate associated risks clearly.
• Participate in creating training packs to promote consistent system use and customer-centric approaches.
• Provide training on QC standards and best practices to the CDD team.
• Prepare detailed QC reports and summaries for senior management and regulatory bodies.
• Maintain up-to-date records of QC activities and resolutions.
• Assist in developing QC documentation and training materials.
• Develop and maintain positive relationships with internal and external stakeholders.

Skills

Quality control

Auditing

Regulatory compliance

Team leadership

Risk assessment

Data analysis

Stakeholder management

Analytical thinking

Job description

Global Payments Inc. is seeking a highly motivated Quality Control Analyst to join the CDD team in London. You will review customer identification documents, assess regulatory compliance, and drive accuracy across files. The role emphasizes continuous improvement, training, and clear reporting to senior management.

You'll work with stakeholders across functions to mitigate risks, design testing of controls, and support documentation efforts in a fast-paced environment.