Quality & Compliance Officer

Southeastern Railway; Ashford; Hybrid; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Final salary pension

25 days annual leave

Free rail travel

Job summary

We are seeking a Quality & Compliance Officer to join our team based from Ashford Engineering Depot. You will be responsible for the ongoing management and development of Southeastern Engineering's Quality Management System (QMS), ensuring compliance with business requirements, industry standards and customer expectations.

Working collaboratively with stakeholders across the business and supply chain, you will promote quality best practice, drive consistency within Fleet Maintenance processes

Qualifications

• ISO 9001 Internal Auditor qualification.
• Knowledge of ISO 9001 and industry-specific compliance requirements.
• Strong understanding of Quality Management Systems and QA principles.
• Ability to maintain, improve and govern documented management systems.
• Ability to translate standards into practical business processes.
• Clear and concise report writing.
• Ability to communicate complex quality information clearly.
• Supports teams through process changes while maintaining engagement and compliance.

Responsibilities

• Drive process improvement with PDCA cycles across functions.
• Apply quality planning and risk assessment to meet requirements.
• Identify KPIs related to QMS performance.
• Conduct and manage internal audits and audit plans.
• Recommend corrective actions and ensure effectiveness.
• Develop and maintain QMS for Fleet Maintenance across the railway operation.
• Manage Corrective/Preventive Actions with timely completion and verification.
• Advise management on quality assurance issues and reporting.

Skills

ISO 9001 Internal Auditor

Quality standards knowledge

QMS/QA principles

Documented management systems

Translate standards to processes

Report writing

Communication

Change management

Job description

Are you looking for a career where you can make a real difference in people’s day.We are seeking a Quality & Compliance Officer to join our team based from Ashford Engineering Depot.You will be responsible for the ongoing management and development ofSoutheastern Engineering'sQuality Management System (QMS), ensuring compliance with business requirements, industry standards and customer expectations.Working collaboratively with stakeholders across the business and supply chain, you will promote quality best practice, drive consistency within Fleet Maintenance processes and support supplier assurance activities to ensure high standards of performance and compliance.You will monitor and report on quality and compliance performance, identifying trends, areas of weakness and opportunities for improvement, while recommending and supporting the implementation of effective corrective actions.Can you move people?

What you’ll do

• Drive process improvement, challenging and supporting functional managers through a PDCA-cycle of continual improvement.
• Apply quality planning and risk assessment tools to ensure that the established processes can meet requirements.
• Identify Key Performance Indicators (KPI) that relate to the QMS and its effectiveness.
• Conduct and manage programme of internal audits and plans for individual audits.
• Apply business and quality systems knowledge to make recommendations and raise Corrective Actions when appropriate.
• Coordinate and support the continued development of the QMS for Fleet Maintenance ensuring a comprehensive and coherent system is in place that meets the requirements ofSoutheastern’s Railway Safety Management System, Legislation, Industry Standards and business needs.
• Manage the Corrective / Preventive Action process (internal & external) and ensure that actions are completed in a timely manner. Verify the effectiveness of the actions taken.
• Advise the fleet maintenance management team on quality assurance issues. Highlight concerns relating to current quality compliance or opportunities for improvement in reports and at management review meetings.
• Produce reports relating to the above areas of accountability.
• Undertake other quality related duties as required.
• As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.

The experience you’ll need

• ISO 9001 Internal Auditor Qualification
• Knowledge of standards such as ISO 9001 and industry-specific compliance requirements.
• Strong understanding of Quality Management Systems and quality assurance principles.
• Ability to maintain, improve, and govern documented management systems.
• Ability to translate standards and requirements into practical business processes.
• Clear and concise report writing.
• Ability to communicate complex quality information in an understandable way.
• Supports teams through process changes while maintaining engagement and compliance.

Other things to know

• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment.
• Work visa sponsorship isn’t available for this role.
• If you applied but weren’t successful in getting a similar role at Southern, please wait six months before applying again.

What you’ll get in return

• a final salary pension
• 25 days annual leave allowance (plus bank holidays)
• free rail travel across our networks.

A bit about Southern

We’re one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations. However, working on our railway is more than getting passengers from A to B. It’s about all the little moments that make a difference to their journey. It’s also about making our railway a great place to work and building a team that represents the communities we serve. We’re committed to creating an inclusive, supportive environment, and we’re proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women. Our ways of working are what we expect of everyone at southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us. At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day. Learn more about our railway.