Quality & Compliance Officer

SE Trains Ltd; Ashford; On-site; GBP 48,000 - 51,000; Full time

Benefits offered by this job

Free travel

Job summary

Southeastern is seeking a Quality & Compliance Officer based at Ashford Engineering Depot. You will manage and develop the QMS, ensuring compliance with industry standards and customer expectations across Fleet Maintenance and the supply chain.

You will drive continual improvement through PDCA, run internal audits, report on performance, and advise management on quality issues. A solid knowledge of ISO 9001 and quality management systems is essential to translate standards into practical

Qualifications

• Experience managing a QMS and achieving compliance.
• Strong knowledge of quality standards and audits.
• Excellent report writing and stakeholder communication.
• Ability to translate standards into practical processes.

Responsibilities

• Drive process improvement and PDCA-based continual improvement.
• Identify KPIs related to QMS and effectiveness.
• Conduct and manage internal audits and corrective actions.
• Develop the QMS for Fleet Maintenance meeting regulatory requirements.
• Oversee Corrective/Preventive Action processes and verify effectiveness.
• Advise maintenance management on quality assurance issues.
• Produce reports and participate in management reviews.
• Ensure ongoing compliance with ISO 9001 and related standards.

Skills

QMS management

Audit programs

Stakeholder collaboration

Process improvement

Quality reporting

ISO 9001 knowledge

Job description

We are seeking a Quality & Compliance Officer to join our team based from Ashford Engineering Depot. You will be responsible for the ongoing management and development of southeastern Engineering's Quality Management System (QMS), ensuring compliance with business requirements, industry standards and customer expectations. Working collaboratively with stakeholders across the business and supply chain, you will promote quality best practice, drive consistency within Fleet Maintenance processes and support supplier assurance activities to ensure high standards of performance and compliance. You will monitor and report on quality and compliance performance, identifying trends, areas of weakness and opportunities for improvement, while recommending and supporting the implementation of effective corrective actions.,

• Drive process improvement, challenging and supporting functional managers through a PDCA-cycle of continual improvement. Apply quality planning and risk assessment tools to ensure that the established processes can meet requirements.
• Identify Key Performance Indicators (KPI) that relate to the QMS and its effectiveness.
• Conduct and manage programme of internal audits and plans for individual audits. Apply business and quality systems knowledge to make recommendations and raise Corrective Actions when appropriate.
• Coordinate and support the continued development of the QMS for Fleet Maintenance ensuring a comprehensive and coherent system is in place that meets the requirements of southeastern's Railway Safety Management System, Legislation, Industry Standards and business needs.
• Manage the Corrective / Preventive Action process (internal & external) and ensure that actions are completed in a timely manner. Verify the effectiveness of the actions taken.
• Advise the fleet maintenance management team on quality assurance issues. Highlight concerns relating to current quality compliance or opportunities for improvement in reports and at management review meetings.
• Produce reports relating to the above areas of accountability.
• Undertake other quality related duties as required.
• Knowledge of standards such as ISO 9001 and industry-specific compliance requirements.
• Strong understanding of Quality Management Systems and quality assurance principles.
• Ability to maintain, improve, and govern documented management systems.
• Ability to translate standards and requirements into practical business processes.
• Clear and concise report writing.
• Ability to communicate complex quality information in an understandable way.
• Supports teams through process changes while maintaining engagement and compliance.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. Find out more here.

We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations. However, working on our railway is more than getting passengers from A to B. It's about all the little moments that make a difference to their journey. It's also about making our railway a great place to work and building a team that represents the communities we serve. We're committed to creating an inclusive, supportive environment, and we're proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women. Our ways of working are what we expect of everyone at southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us. At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.

Salary £48,000 to £51,000 per annum dependent on experience plus free travel