Quality Compliance & Mca Lead

Millennium Support; Wakefield; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

Millennium Support is seeking a Quality Improvement & MCA Lead for our Quality & Governance Team at Head Office. Hybrid working available with regular travel to services. The role leads MCA compliance, supports audits, reviews and quality improvement, and collaborates with operational teams to embed person-centred practices.

You will provide expert guidance, coaching and risk assessment, drive improvements, promote least restrictive practice, and contribute to safeguarding and incident learning.

Qualifications

• Significant experience in adult social care, healthcare, quality assurance or governance.
• Strong operational knowledge of MCA, DoLS, consent and best-interest decisions.
• Good understanding of the Mental Health Act and CQC requirements.
• Experience auditing and reviewing practice with clear reporting.

Responsibilities

• Provide specialist advice and assurance on MCA and best-interest decisions.
• Support managers to identify risks and improve practice.
• Provide coaching and constructive challenge.
• Promote lawful, person-centred decision-making.
• Contribute to audits, reviews and quality assurance.
• Lead quality improvement initiatives related to MCA, DoLS and restrictive practice.
• Support learning from incidents and safeguarding concerns.
• Collaborate with managers to improve outcomes.

Skills

Adult social care

MCA knowledge

DoLS knowledge

Auditing

Reporting

Communication

Quality improvement

Education

RMN qualification

Job description

Quality Improvement & MCA Lead

Location: Head Office (hybrid working available) with regular travel to services

Hours: Up to 37 hours per week (working pattern to be agreed with the successful applicant)
Salary: £50,000 per annum, pro rata

Help make quality meaningful

At Millennium Support, quality is about more than compliance. It's about ensuring people feel safe, heard, respected and empowered to live the lives they choose.

We're looking for an experienced Quality Improvement & MCA Lead to join our Quality & Governance Team. This is an exciting opportunity for someone passionate about rights-based practice, quality improvement, and helping people have as much choice and control over their lives as possible.

You will lead our work on Mental Capacity Act compliance, while contributing to audits, reviews and wider quality improvement. Working closely with operational teams, you'll provide expert guidance, support continuous improvement, and help embed a culture where quality is measured by the difference it makes to people's lives.

What you'll do

• Provide specialist advice and assurance on the Mental Capacity Act, best-interest decisions, consent, deprivation of liberty and least-restrictive practice.
• Support managers to identify risks, strengthen practice and embed lasting improvements.
• Provide expert advice, coaching and constructive challenge.
• Promote lawful, person-centred decision-making.
• Review the use of restrictions, promoting least restrictive practice.
• Contribute to our programme of audits, reviews and quality assurance activity across our services.
• Lead on quality improvement initiatives, including but not limited to those that relate to MCA, DoLS and restrictive practice.
• Support and contribute to learning from incidents, safeguarding concerns, complaints and quality reviews, particularly where specialist quality, MCA or MHA input is required.
• Work collaboratively with managers and teams to improve outcomes for the people we support.

What you'll bring

We're looking for someone with:

• Significant experience in adult social care, healthcare, quality assurance or governance.
• Strong operational knowledge of MCA, best-interest decision-making, consent and DoLS.
• Good understanding of the Mental Health Act and CQC requirements.
• Experience of auditing and reviewing practice, analysing information and producing clear reports and actions that drive improvement.
• The confidence to give specialist advice, elevate risk and provide constructive, professional challenge at all levels.
• Excellent communication, relationship-building and organisational skills.
• A passion for improving people's experiences and outcomes.

Desirable:

RMN qualification, leadership experience in quality or operations, and experience supporting people with learning disabilities, autism, mental health needs or complex needs.

Who you are

You'll be someone who is:

• Inclusive and committed to ensuring people have a voice.
• Responsive when concerns or risks arise.
• Able to work with people, not for them, building confidence and capability.
• Passionate about developing others and sharing learning.
• Focused on making a genuine difference.

You’ll be curious, compassionate, confident and solutions-focused, with the ability to balance support and challenge to drive positive change.

Why Millennium Support?

We know great quality isn't created by policies alone. It's created by people who care, learn, collaborate and never lose sight of what matters most: helping people live fulfilling lives.

If you're ready to use your expertise to influence practice, champion rights, and make a lasting impact, we'd love to hear from you.

Please note: Millennium Support cannot offer international sponsorship

We’re a Disability Confident Employer and we’re keen to welcome people with lived experience of disability. If you need any adjustments at any stage, just let us know.

This advert will close on Monday 2nd November with Interviews taking place on the 9th and 10th November

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