Quality Assurance & Improvement Manager (Supported Living Quality Lead) – Adults (CQC)

Salutem Care & Education; Windsor; Hybrid; GBP 45.000 - 55.000; Vollzeit

Benefits dieser Stelle

Car allowance

Zusammenfassung

Salutem Care & Education is recruiting a Quality Assurance & Improvement Manager (QAIM) into our Adult CQC QAIM Team, with ownership of the Supported Living Quality Lead portfolio. The role demands senior expertise in quality assurance, with responsibility for improving services beyond compliance toward Good and Outstanding outcomes.

You will lead quality assurance across adult services, drive inspection readiness, deliver expert guidance on Reach Standards, and work across Operations, L&D and

Qualifikationen

• Significant experience in health and/or social care (5+ years).
• Strong knowledge of CQC regulations, inspection expectations and quality frameworks.
• Proven Supported Living experience, including Reach Standards, and evidence them in practice.
• Experience delivering internal QA activity (audits/inspections/reviews) with robust action plans.
• Evidence of leading quality improvement and change across multiple sites.
• Excellent written and verbal communication skills.
• Strong organisational skills and ability to manage a national workload.
• Willingness to travel regularly across England, including overnight stays.

Aufgaben

• Lead quality assurance activity across Adult Supported Living services using Salutem’s framework.
• Drive inspection readiness with mock inspections and post-inspection actions.
• Support QA, inspection readiness and improvement across Residential Care and other adult services.
• Provide expert advice on sector standards including CQC and Reach Standards.
• Provide structured quality improvement to move from compliance to sustained improvement (Good to Outstanding).
• Coach and challenge Managers and leaders on governance, evidence of impact and outcomes.
• Produce clear high-quality reports with themes and risk escalation.
• Use quality intelligence to identify trends and reduce risk, embedding learning.
• Collaborate with Operations, L&D, HR, Safeguarding, IT and other functions for continuous improvement.
• Act as ambassador for quality and best practice across Salutem’s adult services.

Kenntnisse

Quality Assurance

Inspection readiness

QA leadership

Governance & oversight

Stakeholder communication

Jobbeschreibung

About The Company

At Salutem, we support adults with learningdisabilities, physical disabilities and other social care needs to livefulfilling lives. Across our Supported Living and Residential Care services, weare committed to promoting independence, choice, control and meaningfuloutcomes. Our Supported Living services combine personalised support withindividual tenancy arrangements, enabling people to live within theircommunities while maintaining as much independence as possible.

About The Role

Location: Hybrid(UK-wide remit with regular travel to services; overnight stays as required)
Hours: 40 hours per week
Team: Quality Governance and Compliance
Reporting to: Group Head of Quality Assurance, Compliance and Inspection

Salary is £50k + £3k car allowance.

The Opportunity

We’re recruiting a Quality Assurance &Improvement Manager (QAIM) into our Adult CQC QAIM Team, with adefined portfolio as Supported Living (SL) Quality Lead.

This is a key role for an experienced qualityprofessional who understands Supported Living, is confident working to CQCregulations and Reach Standards, and can help services move beyondcompliance towards Good and Outstanding outcomes.

You’ll be the named QAIM for SupportedLiving quality—owning clear deliverables and reporting lines—while retainingthe ability to flex capacity across adult services in response tooperational risk, inspection activity, and business priorities.

What You’ll Be Responsible For

As Supported Living Quality AssuranceImprovement Manager, you will:

• Leadquality assurance activity across Adult SupportedLiving services, using Salutem’s assessment framework and annual programme
• Drive inspectionreadiness, including mock inspections, evidence packs, andpost-inspection action planning
• Support quality assurance, inspectionreadiness and quality improvement activity across Residential Care and otheradult services as required.
• Provide expert advice on sector-specificstandards, including CQC regulatory requirements and REACH Standards withinSupported Living.
• Providestructured quality improvement support to help services progressfrom compliance to sustained improvement (Good to Outstanding)
• Coachand challenge Registered Managers and leaders to strengthen:
  • governanceand oversight
  • qualitynarratives and evidence of impact
  • person-centredpractice and outcomes
  • learningculture and continuous improvement
• Produceclear, high-quality reports including thematic findings, riskescalation, and progress tracking
• Usequality intelligence (audits, incidents, complaints, safeguarding, KPIs)to identify themes, reduce risk and embed learning
• Workin partnership with Operations, L&D, HR, Safeguarding, PBS, IT andother functions to deliver consistent improvement
• Act asan ambassador for quality and best practice across Salutem’s adultservices

What We’re Looking For

Essential:

• Significantexperience in health and/or social care (typically 5+ years)
• Strongworking knowledge of CQC regulations, inspection expectations, andquality frameworks
• ProvenSupported Living experience, includingunderstanding of Reach Standards and how to evidence them inpractice
• Demonstrableexperience delivering internal QA activity (audits/inspections/reviews)and supporting services with robust action plans
• Evidenceof leading quality improvement and change implementation across multiplesites
• Excellentwritten and verbal communication skills (reports, action plans, seniorstakeholder updates)
• Strongorganisational skills and ability to manage a national workload
• Willingnessto travel regularly across England, including overnight stays

Desirable specialist:

Safeguarding: DSL qualification (or willingness to complete within an agreedtimeframe).

Supported Living: Experience of assessing, auditing or supporting services against ReachStandards to drive quality improvement.

Why Join Salutem?

• Anational role with real influence on quality, outcomes and culture
• Opportunityto shape Supported Living, with clear deliverables and governance routes
• Workalongside committed operational and quality colleagues focused oncontinuous improvement
• Bepart of an organisation that lives its values: Supportive, Ambitious,Loyal, Unique, Transparent, Engaging, and committed to Meaningfullife outcomes