Quality Assurance Team Leader

Compass Group PLC; Saffron Walden; On-site; GBP 40,000 - 60,000; Full time

Job summary

Compass Group PLC in Addenbrooke's Hospital is seeking a Quality Assurance Team Leader to oversee audits and ensure adherence to quality and safety standards across Domestic, Catering and Soft FM services. You will monitor compliance with contractual and regulatory requirements, and drive improvements in patient and staff experience.

You will report to the Head of Compliance, analyze performance data, produce quality reports and support external inspections and accreditation visits.

Qualifications

• Experience conducting audits and inspections.
• Strong attention to detail and analytical skills.
• Excellent communication and stakeholder management.
• Ability to produce reports and interpret performance data.
• Ability to influence teams and drive continuous improvement.
• Organised and able to manage multiple priorities.

Responsibilities

• Lead and coordinate quality audits across Domestic, Catering and Soft FM services.
• Monitor compliance with contractual, regulatory and company standards.
• Support the implementation of quality assurance frameworks and audit programmes.
• Track audit actions and ensure corrective actions are completed effectively.
• Produce quality reports and analyse performance data to identify trends and opportunities.
• Support external inspections, audits and accreditation visits.
• Collaborate with operational managers and frontline teams to drive continuous improvement.
• Promote high standards of Health & Safety, Food Safety, COSHH and Infection Prevention & Control.
• Provide guidance, coaching and support to colleagues on quality and compliance matters.

Skills

Audits

Compliance

Quality assurance

Stakeholder management

Data analysis

Reporting

Leadership

Education

Internal Auditor qualification

NHS healthcare experience

Job description

Are you passionate about quality, compliance and driving continuous improvement? We're looking for a Quality Assurance Team Leader to join our Healthcare Support Services team at Addenbrooke's Hospital, one of the UK's leading NHS teaching hospitals.

Reporting to the Head of Compliance, you'll play a key role in ensuring our Domestic, Catering and Soft FM services consistently deliver exceptional standards for patients, visitors and clinical teams. You'll lead audit activities, support compliance initiatives, monitor service performance and work closely with operational teams to identify opportunities for improvement.

What you'll be doing

• Leading and coordinating quality audits across Domestic, Catering and Soft FM services.
• Monitoring compliance with contractual, regulatory and company standards.
• Supporting the implementation of quality assurance frameworks and audit programmes.
• Tracking audit actions and ensuring corrective actions are completed effectively.
• Producing quality reports and analysing performance data to identify trends and opportunities.
• Supporting external inspections, audits and accreditation visits.
• Working collaboratively with operational managers and frontline teams to drive continuous improvement.
• Promoting high standards of Health & Safety, Food Safety, COSHH and Infection Prevention & Control.
• Providing guidance, coaching and support to colleagues on quality and compliance matters.

Requirements

• Previous experience conducting audits and inspections.
• Excellent attention to detail and analytical skills.
• Strong communication and stakeholder management abilities.
• Experience producing reports and interpreting performance data.
• Ability to influence teams and support continuous improvement initiatives.
• Strong organisational skills and the ability to manage multiple priorities.

Desirable

• Experience within an NHS or healthcare environment.
• Knowledge of CQC standards and healthcare compliance requirements.
• Internal Auditor qualification or audit experience.
• IOSH qualification.
• Experience working within a large outsourced services contract.