Quality Assurance Manager

Leeds Building Society; Newcastle upon Tyne; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join a forward-thinking organization dedicated to making home ownership accessible for all. As a Quality Assurance Manager, you'll lead the charge in shaping quality assurance practices across various financial services. This newly created role offers the chance to influence and develop a team while ensuring compliance with FCA regulations. With a commitment to inclusivity and a supportive work culture, you'll thrive in an environment that values your contributions. Enjoy hybrid working arrangements, generous holidays, and a bonus structure that rewards your efforts. Don't miss this opportunity to make a meaningful impact!

Benefits

Annual colleague bonus up to 12%

Hybrid working (60% at home)

Matched pension contributions up to 10%

26 days holiday plus bank holidays

Holiday purchase scheme

Colleague Mortgage and Saver products

Electric vehicle scheme

Cycle to Work scheme

2 days' volunteering per year

Qualifications

• Experience in developing Quality Assurance Programmes in Financial Services.
• Ability to lead calibration sessions and coach colleagues.

Responsibilities

• Manage the Customer Assurance Governance Framework and oversee Quality Assurance.
• Analyze quality assurance findings to improve processes and customer outcomes.

Skills

Quality Assurance Frameworks

FCA Regulated Activities

Stakeholder Management

Data Analysis

Communication Skills

Team Management

Education

CeMap Qualification

Job description

How you'll help us live our purpose

We've been helping our members save for their future and buy a home of their own since 1875. By joining us, you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.

It's a purpose that drives everything we do and one we're proud of. And you can play your part too – if you have experience of developing and delivering a Quality Assurance Programme within a Financial Services setting and have a passion for developing a team you could be a great fit to join us as a Quality Assurance Manager. This is a newly created role which will play a lead role in influencing the way we deliver quality assurance.

How you'll make a difference

You will be responsible for the delivery of the Customer Assurance Governance Framework and will manage a small team responsible for the oversight of Quality Assurance across our Customer Division which includes our mortgage, savings, insurance products across all channels.

What will you bring to the role?

• Experience of undertaking oversight of FCA regulated activities (e.g. Mortgage Advice, Underwriting, Savings and Insurance) (essential)
• Experience of managing and developing Quality Assurance Frameworks/Programmes
• Full CeMap qualification (preferred, or willingness to study)
• Understanding of FCA Code of Conduct Rules, Principles for Business and Consumer Duty Regulation and Vulnerable Customer Guidance
• Experience of managing and developing people
• Experience of analysing quality assurance findings/data, identifying trends and root causes to support colleague development, improve processes and customer outcomes delivery
• Ability to lead calibration sessions, supporting and coaching colleagues to strengthen alignment across testing activities
• Experience of resource planning and work allocation
• Strong stakeholder management skills
• Excellent communication and listening skills

And in return, you'll get the best from us:

• An annual colleague bonus of up to 12%
• Hybrid working with 60% of your time at home
• Matched pension contributions of up to 10%
• 26 days holiday, plus bank holidays and holiday purchase scheme of up to 5 days each year
• Colleague Mortgage and Saver products
• Electric vehicle scheme/ Cycle to Work scheme
• 2 days' volunteering per year

We'll give you a place to belong with the support to learn, develop and shape a meaningful career.

Why choose Leeds Building Society?

Our business is centred around our people. Our colleagues are at the heart of everything we do and we're extremely proud of our Inclusive Employers Gold accreditation in 2023. We're committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

You'll be joining a truly purpose-focused culture which helped us win the Leading with Purpose award at the 2023 Business Culture Awards. This recognises the progress we're making to embed our purpose with our colleagues, and the actions we've taken to put home ownership within reach of more people, generation after generation.

Why wait? Apply now

We'd love to hear from you. The closing date for Applications is Wednesday 14th May, but don't wait around - we may close the advert early and we'd hate for you to miss out.

Leeds Building Society is devoted to creating a culture and workplace that is representative of the communities we serve. If you'd like to work with us but are unsure if you meet the full criteria for a role, please contact the recruiter as we'd like to find out more about the skills and experience that you could bring to the Society. We're committed to supporting you to be at your best and if you'd like to discuss any reasonable adjustments, please reach out to us on [e-mail].

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