Quality Assurance Manager

Chest Heart and Stroke Scotland; City of Edinburgh; Remote; GBP 40,000 - 55,000; Full time

Job summary

Join Chest Heart and Stroke Scotland as a Quality Assurance Manager to drive excellence in Community Healthcare Support services. You will play a pivotal role in implementing quality assurance frameworks, ensuring compliance with best practices, and enhancing service delivery for individuals affected by heart and lung conditions.

Benefits

Company pension scheme

Generous holiday allowance

Company sick pay

Employee welfare support

Life assurance

Qualifications

• Experience in quality assurance within health & social care.
• Recognized professional qualification/registration.
• Proven leadership ability with strong communication skills.

Responsibilities

• Drive culture of excellence across Community Healthcare Support services.
• Ensure robust governance and quality assurance frameworks.
• Identify opportunities for quality improvement.

Skills

Leadership

Communication

Organizational skills

IT skills

Education

Professional qualification in health and/or social care

Job description

Everyday people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of ourmission to make sure that there is no life half lived in Scotland.

You will be part of Scotland’s leading charity providing support to people with chest, heart, stroke and Long Covidconditions, to live life to the full again. Our Community Healthcare Support Service model forms a nationwidenetwork of local support groups, health care professionals, volunteers and one-to-one support teams helpingfamilies adjust to life with a heart or lung condition, long covid or after a stroke.

To support the delivery of our ambitious NLHL strategy, CHSS is seeking to appoint a Quality Assurance Manager. Inthis role, the post holder will play a pivotal role in driving a culture of excellence across CHSS CommunityHealthcare Support services. This leadership position will be accountable for the strategic oversight andcontinuous enhancement of quality assurance (QA) frameworks, ensuring robust governance is embedded throughoutthe Service Delivery department. The role will champion the alignment of service standards with best practices,regulatory requirements, and contractual obligations, while proactively identifying opportunities for qualityimprovement. This role will serve as a subject matter expert in clinical governance, quality assurance andquality improvement and in collaboration with the senior management team, will support the systematic monitoringand evaluation of service performance to ensure optimal outcomes for service users and stakeholders.

CHSS is seeking an experienced leader with proven experience in quality assurance across health & social care andthird sector environments. Applicants will have a recognised professional qualification/registration withinhealth and/or social care and have excellent leadership, communication and organizational skills. Confidence inIT skills and experience working to a high professional standard using own initiative is essential.

Application notes

Closing date: Fri 27th June 2025

Interviews: Fri 18th July 2025

The Line Manager is happy to take enquiries if you have any questions prior to applying for this role. Pleasecontact: Lynsey Duncan, Head of Service Delivery (Triage, Clinical & Support Line Operations)[e-mail]

CHSS also supports flexible recruitment through Working Families and we are “happy to talk flexible working”.

In line with our commitment to safeguarding, this role is subject to PVG check. CHSS is committed to equality ofopportunity and to providing a service which is free form unfair and unlawful discrimination. We therefore aimto ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offendingbackground.

If you are interested in this post, please see our website at: chss.org.uk where you will be able to submit yourapplication or contact the HR department via email to: [e-mail]

• Remote:Tayside, Fife, Lothian and Borders

Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part ofour mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as Community Support Services Geographic Manager (East) you can bethe difference between people just surviving and really living.

You will be part of Scotland’s leading charity providing support to people with chest, heart and stroke conditionsand Long Covid to live life to the full again. Our Community Healthcare Support Services model forms anationwide network of local support groups, nurses, volunteers and one-to-one support teams helping familiesadjust to life with Long Covid, a heart or lung condition or after a stroke.

The postholder will have the responsibility to lead the delivery and ongoing development of CHSS community-basedsupport services, as well as its evidence-based 6-week SMRC Supported Self-Management and 12-week Living Wellwith Aphasia programmes, with a focus on enabling people with our conditions to live with, and beyond, their newreality. Core to this will be the requirement of the postholder to manage the Community Support Service andSupported Self-Management offers and be a visible and vocal advocate for the charity that ensures our positionas the key 3rd sector partner within geographic systems of health and social care. The active and continuousdevelopment of senior system relationships will underpin the delivery of the role and ensure the long-termsuccess of the charity and the delivery of our No Life Half Lived Strategy.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holidayallowance, company sick pay, employee welfare support and life assurance.

CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk FlexibleWorking”.

In line with our commitment to safeguarding, this role is subject to a PVG check. CHSS is committed toequality of opportunity and to providing a service which is free from unfair and unlawful discrimination. Wetherefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds ofoffending background.

Everyday people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of ourmission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as a Stroke Nurse you can be the difference between people justsurviving and really living.

You will be part of Scotland’s leading charity providing support to people with chest, heart and stroke conditions tolive life to the full again. Our Hospital to Home services forms a nationwide network of local support groups,nurses, volunteers and one-to-one support teams helping families adjust to life with a heart or lung conditionor after a stroke.

The role of the Stroke Nurse is to facilitate a smooth transition from hospital back into the community, for peoplewho have had a stroke and their families. The Stroke Nurse helps them adjust to the changes associated with thestroke, through the provision of information, advice and support.

We are seeking an enthusiastic individual who is organised and motivated, with good communication skills. Candidatesmust have a first level general nursing qualification and have a minimum of 3 years post-registration experiencein either a hospital or community setting. Experience working with people affected by stroke is desirable. Thesuccessful candidate will work as part of a CHSS stroke nurse team within Lothian and will receive fullinduction and support upon commencement of this role. This role is an excellent development opportunity for acurrent staff nurse working within a hospital or community setting and who would like to further advance theirstroke care experience.

For an informal discussion please contact Audrey Bruce CHSS Lead Stroke Nurse, Lothian, on 07391011439 or email:[e-mail] mailto:

CHSS employees enjoy a variety of organisational benefits including Company pension scheme, generous holidayallowance, company sick pay, employee welfare support and life assurance.

In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. CHSS is committed toequality of opportunity and to providing a service which is free from unfair and unlawful discrimination. Wetherefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds ofoffending background.

Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part ofour mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as a Health Defence Coordinator you can be the difference betweenpeople just surviving and really living.

You will be part of Scotland’s leading charity providing support to people at risk of developing, or living withchest, heart and stroke conditions to live life to the full again. Our services form a nationwide network oflocal support groups, nurses, volunteers and one-to-one support teams helping people live a healthier life andsupporting families adjust to life with a heart or lung condition or after a stroke.

The Health Defence Coordinator will be responsible for the delivery of the Health Defence programme within areas ofneed in Scotland. The role includes delivering health checks; healthy lifestyle workshops; working with keypartner organisations and supporting lifestyle change to reduce the risk of our conditions in communities wherethere is a high prevalence of health inequalities and deprivation. The role will involve regular travel todifferent areas of need across Scotland, overnight stays on occasion and would suit a flexibly minded andmotivated individual who enjoys variety in their working week. The successful candidate will be happy to travelto different venues across Scotland to optimise our profile and reach.

The Health Defence Coordinator will also be expected to support integration of Health Defence across CHSS whileworking closely with colleagues in the services directorate to enable CHSS activities where appropriate.

CHSS employees enjoy a variety of organisational benefits including: Company pension scheme, generous holidayallowance, company sick pay, employee welfare support and life assurance.

CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”.

In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. CHSS is committed toequality of opportunity and to providing a service which is free from unfair and unlawful discrimination. Wetherefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds ofoffending background.

Join Chest Heart and Stroke Scotland as a Retail Stock Collector and play a key role in supporting our stores acrossScotland. In this role, you'll be responsible for transporting van loads of stock—boxes and bags—betweenlocations to ensure each store has the right items to meet income targets.

Your primary coverage area will span Moray down the East, including Tayside, Fife, and Perthshire, with theflexibility to assist across a wider region as needed, such as during annual leave cover. Ideally, you’ll becentrally based within this area, around Tayside.

We’re looking for an experienced van driver with strong customer service skills, ready to work closely with our storeteams and help them succeed. A positive, can-do attitude is essential. If you thrive in a hands-on role and wantto make a meaningful impact, we’d love to hear from you!

Chest Heart and Stroke Scotland is an organisation that takes the health and well-being of everyone seriously,including all colleagues. We have a schedule of activities and learning opportunities focused on Health andWellbeing. We

offer a generous annual leave allowance, a workplace pension scheme, paid time off for ill health and access to anemployee assistance package.

As well as being a vital member of the local community, you’d be part of Scotland’s leading charity providing supportto people with chest, heart and stroke conditions to live life to the full again.

CHSS also supports flexible recruitment through Working Families, and we are “Happy to Talk Flexible Working”.

In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. CHSS is committed toequality of opportunity and to providing a service which is free from unfair and unlawful discrimination. Wetherefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds ofoffending background.