Quality Assurance Manager

Mace Group; Bridgwater; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in construction is seeking a quality assurance professional to manage audits and implement a quality management system. The role requires strong organisational skills and experience in operational controls, alongside a genuine commitment to driving improvements and compliance. The ideal candidate will need to engage effectively with various stakeholders while supporting a culture of safety and excellence.

Qualifications

• Good knowledge of management principles and operational controls.
• Experience in development and implementation of operational tools.
• High understanding of industry standards such as ISO9001.

Responsibilities

• Delivers elements of an annual business plan to time and budget.
• Manages and facilitates external certification audits.
• Undertakes investigations and root cause analysis for non-conformance.

Skills

Organisational skills

Effective communication

Time management

Results driven

Report writing

Adaptability

Education

HNC / HND or country equivalent in an industry related subject

NVQ Level 4 in an appropriate subject or equivalent

Tools

Microsoft Office

Industry recognised standard software systems

Job description

Position status: This opportunity is for a secured role that is due to commence in July subject to approval. If you would like to be considered as we progress with this position, please click to apply.

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our strategy site.

Within our construct business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

Our values shape the way we construct and define the people we want to join us on our journey, they are:

• Safety first - Going home safe and well
• Client focus - Deliver on our promise
• Integrity - Always do the right thing
• Create opportunity - For our people to excel

Management of the implementation of a quality management system and its effectiveness in meeting business, statutory, legal, and contractual requirements.
Engages with business stakeholders to manage compliance to requirements, supporting a resilient business that manages risks effectively. The role is a key enabler to change and business improvement.

You’ll be responsible for:

• Delivers delegated elements of an annual business plan to time and budget.
• Manages and facilitates external certification audits.
• Supports achievement of new certifications where appropriate.
• Organises and facilitates internal audits in the audit programme.
• Responsible for conducting audits and producing audit reports.
• Undertakes investigations and root cause analysis of instances of non-conformance, including the identification of corrective measures and long-term preventative measures.
• Responsible for reviewing management system content for appropriateness, improvement, and implementation.
• Participation in the identification of new systems and processes to drive efficiency.
• Responsible for ensuring information for quality reports is available, accurate and delivered within agreed timescales.
• Responsible to produce communication articles, plans and communication collateral.
• Responsible for contributing to all activities reported in management reviews, collating, analysing, and presenting data and key metrics.
• Provides recommendations for action to mitigate risk and improve management system effectiveness.
• Provides support to business development activities.
• Responsible for the development and delivery of training.
• Monitors performance of a supply chain, including support to suppliers as appropriate through training, guidance, and audits of their QMS capabilities.
• Works collaboratively towards the common goal of net zero carbon transition, and share responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work.

You’ll need to have:

• Good knowledge of management principles and operational controls through the delivery lifecycle.
• Experience in development and implementation of tools and techniques in an operational environment.
• High level of knowledge and understanding of current industry standards and regulations.
• Experienced in carrying out 1st and 2nd party audits.
• Strong organisational and time management skills.
• Effective communicator at all levels, with excellent influencing and negotiating skills.
• Results driven.
• Stays on task to completion particularly in the face of obstacles.
• Maintains impartiality and takes a pragmatic approach when evaluating evidence
• Prepared to challenge and question.
• Report writing skills.
• Enthusiastic.
• Ability to adapt to change.
• Listens and clarifies to check understanding.
• Uses the most appropriate method and style of communication.
• Involves and encourages others.
• Educated to HNC / HND or country equivalent as a minimum, ideally in an industry related subject (or equivalent).
• Good IT skills in Microsoft office.
• Ability to use industry recognised standard software systems.
• Similar quality assurance focussed role experience.

You’ll also have:

• Experienced in implementation of digital control tools.
• Understanding of key project controls and processes such as design, procurement, tendering and project delivery.
• Understanding of outsourced business models.
• Knowledge of ISO9001.
• NVQ Level 4 in an appropriate subject (or equivalent).
• Membership to a related professional organisation.
• Lead auditor qualification (or equivalent).
• Ability to learn quickly and adopt new IT skills.
• Data analysis.
• Work from their own initiative.
• Showing leadership and working with others.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.

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