Quality Assurance Manager

Content Guru; Bracknell; On-site; GBP 65,000 - 90,000; Full time

Job summary

Content Guru is seeking a Quality Assurance Manager to lead a small QA team in Bracknell. You’ll oversee testing strategies, drive automation, and ensure releases meet performance and reliability targets.

With a background in software development and Agile/Scrum, you’ll mentor engineers, optimize testing processes, and grow the team’s capabilities to deliver defect-free solutions for enterprise CX and CCaaS products, while collaborating with product and development to align testing with client

Qualifications

• Bachelor's degree in Computer Science, Engineering or related field.
• Strong experience in software QA, ideally within Agile/Scrum environments.
• In-depth knowledge of QA methodologies, tools, and processes.
• Experience with automated testing tools and scripting.

Responsibilities

• Oversee testing and QA processes across software development lifecycle.
• Lead and develop a small team of QA Engineers.
• Develop and execute test plans, cases, and estimates.
• Drive automation initiatives to improve efficiency and accuracy.
• Identify, track, and verify defects; ensure fixes are validated.

Skills

QA Management

Automation Testing

Agile/Scrum

Team Leadership

Software QA

SQL

Security testing

Education

Bachelor's in CS/Engineering

Tools

Selenium

JUnit

Postman

SQL Server

Job description

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a detail-oriented and proactive Quality Assurance Manager to oversee the testing and quality processes for our software developments. If you are passionate about delivering defect-free solutions, enjoy leading teams, and want to make a measurable impact on product performance and customer satisfaction, we’d love to hear from you.

We’re seeking an experienced quality professional with a background in software development and testing. You’ll lead a small team of QA Engineers to ensure that every product release meets the highest standards of performance and reliability, driving improvements in testing processes, automation, and delivery.

Location…

This role is based at our head office in Bracknell, Berkshire.

Key responsibilities of the role…

Planning & Process

• Review requirements, specifications and technical designs to provide meaningful feedback.
• Create structured test plans, test cases, and estimates for testing activities.
• Develop and execute automation scripts to increase efficiency and accuracy.
• Liaise with developers and product managers to align testing with system requirements.

Testing & Quality Assurance

• Identify, record, and track bugs across the development lifecycle.
• Perform regression testing and validate fixes.
• Apply robust testing processes for new and existing products to meet client needs.
• Conduct both manual and automated testing, ensuring effective debugging and validation.

Continuous Improvement

• Investigate non-conforming software and drive corrective actions.
• Document test results, maintain QA records, and produce training guidance to prevent recurrence of issues.
• Track QA metrics such as defect densities and open defect counts.
• Stay up to date with new tools, techniques, and test strategies to improve delivery.

Team Leadership & Development

• Lead, coach and motivate a small team of QA Engineers.
• Build succession plans and invest in professional growth within the team.
• Champion a culture of continuous improvement, recognition, and accountability.

About You…

• Bachelor’s degree in Computer Science, Engineering or related subject (or equivalent experience)
• Strong experience in software QA, ideally within Agile/Scrum environments
• In-depth knowledge of QA methodologies, tools, and processes
• Experience with automated testing tools and scripting
• Skilled in usability, performance or security testing (desirable)
• Familiarity with Microsoft SQL Server or similar database technology (desirable)
• Excellent analytical, problem-solving, and organisational skills
• High attention to detail with clear communication skills
• Experience working with ISO 9001 and ISO 27001 standards is an advantage
• Previous leadership or mentoring experience is desirable

About The Company…

Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, and the US, our award‑w... ...

We are an equal opportunities employer and consider all qualified applicants regardless of race, gender, religion, orientation, disability, or any other protected characteristic. We are committed to creating an inclusive workplace where individuals can thrive and grow.