Quality Assurance Manager

BATH & NORTH EAST SOMERSET COUNCIL; Bath; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive induction

Regular supervision

Full training programme

Job summary

Bath & North East Somerset Council is seeking an experienced Quality Assurance Manager to lead improvements across our Learning Disability Provider Services, including Supported Living and Shared Lives. You will drive audit planning, support recording, staff development, and act as interim registered manager when required, collaborating with service management to promote independence and high standards.

The role requires experience across multiple service models, a Level 5 Health & Social Care

Qualifications

• Experience across learning disability and autism services.
• Level 5 diploma or equivalent in health and social care leadership.
• Ability to drive improvement and coach staff towards high standards.

Responsibilities

• Lead audit planning and ensure evidence for inspections is ready.
• Support sites during CQC inspections and internal audits.
• Plan and deliver training and staff development.
• Act as interim registered manager when required.

Skills

Quality assurance

Audit planning

Coaching

Staff development

Positive Behaviour Support

Online care planning

Education

Level 5 diploma in Health & Social Care Leadership

Tools

Online care planning

Job description

At Bath & North East Somerset Council we have one overriding purpose - to improve people's lives. This is an exciting opportunity for an experienced care and support professional to join our Learning Disability Provider Services as a Quality Assurance Manager. This role will take the lead in ensuring all of our services including our CQC registered Supported Living and Shared Lives provision are achieving high standards. We are looking for a person who has experienced across a range of services and who is able to bring that experience into generating ideas for improvement. The successful candidate will be expected to proactively support teams to achieve improvements, including coaching staff alongside the service management teams. We are introducing audit planning and online care planning and support recording. This role will ensure services use those platforms to their best effect in enabling us to do the most important thing - helping people to be as independent as possible and live the lives they want to live. This role will also take a lead with regards to the planning of training and staff development and is expected to be able to act as a Positive Behaviour Support trainer (training will be provided for that role). The person will be responsible for supporting sites in the event of CQC inspection or internal audit and will take a lead on ensuring the evidence required is available when requested without disruption to our service. An example of this is creating and updating Action Plans as a result of audits or inspections. This role will also support the future planning of our services, monitoring Social Care Institute for Excellence and CQC best practice guidance and keeping updated with sector developments. The person will work collaboratively with the Provider Services manager to ensure the quality of our support, the physical spaces we use and the relevance of our training are right for not only the current people using our services but also capable of supporting the young people we will see coming through to our offering. This role will have responsibility for line management of some staff. The person will be expected to act as an interim registered manager in the event of one of the permanent managers being unavailable due to extended absence or a recruitment process. About the Role Please see role specific criteria below. You can expect:

• A comprehensive induction
• Regular supervision
• A supportive team around you
• A full training programme
• Experience in multiple service models including services supporting people who have learning disabilities and autism.
• A Level 5 diploma in Health & Social Care Leadership or similar qualification.
• A passion for developing excellent, innovative services.
• Interview date: TBC
• Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council's at-risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.

About Bath and North East Somerset Council

Working at Bath and North East Somerset provides an opportunity to contribute to your community and make a positive impact on the lives of residents. Our values shape how we work to deliver public services, and how we communicate with the residents we serve. We care about the best outcomes for local people, through our public services. Why Bath and North East Somerset Council? We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. Go to At Bath and North East Somerset Council we have one overriding purpose - to improve peoples lives. Find out more about our values at We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. Find out more on our commitment to Equality, Diversity and Inclusion at We are a Disability Confident Employer - find out more at The Council is committed to having a diverse and inclusive workforce.

Additional information

Applications for job-share, part-time and flexible working arrangements are welcomed and will be considered in line with business needs.

Please note that this role is subject to an Enhanced DBS Check.

Safeguarding Statement: The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expects all employees and volunteers to share this commitment. As part of this commitment anyone working in a post with children or vulnerable groups will be expected to undertake an Enhanced DBS check with/without barred list checks.