Quality Assurance Lead: Internal Inspections & Compliance

HC-One Limited; Tees Valley; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

The Quality Assurance Lead is a specialist field-based role within HC-One's Quality and Governance Directorate, delivering the internal quality assurance framework across the group’s homes. Reporting to the Head of Regulation and Compliance, the postholder conducts structured inspections, produces evidence-based reports, and provides honest feedback to drive meaningful improvement.

This role collaborates with Quality Improvement Leads and operational teams to ensure findings are acted upon and

Qualifications

• Structured internal quality inspections against internal framework
• Ability to assess care quality with inspector-level scrutiny
• Strong report writing and feedback delivery

Responsibilities

• Deliver a planned programme of internal quality inspections across HC-One homes.
• Conduct inspections using England, Wales and Scotland methodologies to assess regulatory compliance.
• Provide clear, evidence-based ratings and improvement recommendations.
• Deliver constructive feedback to Home Managers and Area Directors to drive improvement.
• Monitor progress of improvement actions and escalate when needed.

Job description

The Quality Assurance Lead is a specialist field-based role within HC-One's Quality and Governance Directorate, delivering the internal quality assurance framework across the group’s homes. Reporting to the Head of Regulation and Compliance, the postholder conducts structured inspections, produces evidence-based reports, and provides honest feedback to drive meaningful improvement.

This role collaborates with Quality Improvement Leads and operational teams to ensure findings are acted upon and