Quality Assurance Executive

Jobtailor; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

Jobtailor is seeking a Quality Assurance professional to lead objective, risk-based reviews across onboarding, KYC/CDD/EDD, and transaction monitoring within a regulated financial services context.

You will document samples, assess first-line processes, and produce evidence-based reports and KPIs for governance committees. Collaboration with Compliance, Risk, Internal Audit and other stakeholders will be essential to drive improvements.

Qualifications

• Experience in Quality Assurance, Compliance Assurance, operational assurance, compliance monitoring, audit, or a similar oversight role.
• Experience conducting file or case reviews, control testing, or operational process reviews and documenting evidence-based conclusions.
• Strong knowledge of KYC, CDD, EDD, and customer lifecycle management processes.
• Understanding of transaction monitoring, fraud controls, payment operations, and financial crime controls.
• Excellent attention to detail, analytical ability, and written and verbal communication skills.
• Ability to assess complex cases and processes, apply policies consistently, and present clear conclusions to different audiences.
• Experience producing evidence-based reports and KPI data; analyzing QA data and identifying trends.
• Experience in fintech, payments, banking, or regulated financial services desirable.
• Knowledge of regulatory expectations and QA methodologies, risk-based sampling, control testing, and case-management systems desirable.

Responsibilities

• Conduct objective, risk-based QA reviews across onboarding, KYC/CDD/EDD, and transaction monitoring.
• Select and document review samples with independence and evidence trails.
• Assess quality of first-line case handling, investigations, risk assessments, approvals, documentation, and decisions.
• Evaluate the design and operating effectiveness of first-line processes and controls.
• Perform thematic reviews, identify trends, and rate findings consistently.
• Prepare clear, evidence-based reports, MI, and KPIs for senior management and governance committees.
• Track remediation actions and escalate significant, overdue, or systemic issues.
• Collaborate with first-line teams, Compliance, Risk, Internal Audit and other stakeholders, providing feedback.
• Support continuous improvement of QA methodology, review programme, sampling, and training.

Skills

Attention to detail

Analytical thinking

Written communication

Verbal communication

Collaboration

Risk-based sampling

Tools

Case Management Systems

Job description

• Conduct objective, risk-based Quality Assurance reviews across customer onboarding and CDD/EDD, periodic and event-driven customer reviews, transaction monitoring, fraud-related activities, and payment operational processes.
• Select and document review samples using a risk-based methodology, maintaining a clear evidence trail and appropriate independence from the activities under review.
• Assess the quality, completeness, accuracy, consistency, and timeliness of first-line case handling, investigations, risk assessments, approvals, documentation, and decision-making.
• Evaluate the design and operating effectiveness of relevant first-line processes and controls, identifying deficiencies, inconsistencies, control weaknesses, and remediation needs.
• Perform thematic reviews, identify emerging risks and recurring trends, and record and rate findings consistently.
• Prepare clear, evidence-based reports, management information, and KPIs for senior management and governance committees.
• Track remediation actions, validate completed corrective measures before closure, and elevate significant, overdue, or systemic issues appropriately.
• Work collaboratively with first-line teams, Compliance, Risk, Internal Audit, Regulatory Compliance Monitoring, and other stakeholders, providing constructive feedback and professional challenge.
• Support the continuous improvement and risk-based expansion of the Quality Assurance methodology, review programme, sampling approach, checklists, rating criteria, policies, procedures, controls, guidance, and training.

Requirements

• Experience in Quality Assurance, Compliance Assurance, operational assurance, compliance monitoring, audit, or a similar oversight role, preferably within regulated financial services.
• Experience conducting file or case reviews, control testing, or operational process reviews and documenting evidence-based conclusions.
• Strong knowledge of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD), and customer lifecycle management processes.
• A good understanding of transaction monitoring, fraud controls, payment operations, and broader financial crime controls.
• Excellent attention to detail, analytical ability, and written and verbal communication skills.
• The ability to assess complex cases and operational processes, apply policies and review criteria consistently, and present clear conclusions to different audiences.
• Experience producing evidence-based reports and management information, analysing Quality Assurance data, and identifying trends and emerging issues.
• Experience within fintech, payments, banking, or another regulated financial services environment is desirable.
• Knowledge of relevant regulatory expectations and guidance, Quality Assurance methodologies, risk-based sampling, control testing, and relevant case-management systems is desirable.

Core Competencies

Demonstrates expertise in Quality Assurance and Compliance Assurance within regulated financial services, focusing on KYC, CDD, EDD, and operational process reviews. Capable of producing evidence-based reports and effectively communicating findings to various stakeholders.

Highest-signal resume keywords

• Quality Assurance Experience
• KYC Knowledge
• Customer Due Diligence (CDD)
• Transaction Monitoring
• Regulatory Compliance Monitoring

Hard Skills

• Quality Assurance
• Compliance Monitoring
• Control Testing
• Operational Process Reviews
• Evidence-Based Reporting
• Analytical Ability
• Risk-Based Sampling
• Fraud Controls
• Case Management Systems
• Documentation

Soft Skills

• Attention to Detail
• Written Communication
• Verbal Communication
• Analytical Thinking
• Collaboration

Industry Keywords

• Regulated Financial Services
• Fintech
• Payments
• Banking
• Financial Crime Controls