Quality Assurance Associate (Mortgage Underwriting)

Ultimate Banking Ltd; Tipton; Hybrid; GBP 32,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Bonus & benefits

Job summary

Ultimate Banking Ltd. seeks an experienced manual mortgage underwriter to join its Lending team as a Quality Assurance Associate. The role focuses on first-line oversight of underwriting quality and ensuring adherence to lending policy and procedures.

Based in the West Midlands with a hybrid pattern (2–3 days at home after probation), the successful candidate will review applications, document decisions, and provide coaching to improve consistency and policy compliance.

Qualifications

• Proven experience as a manual mortgage underwriter.
• Ability to assess underwriting decisions against policy and regulatory requirements.
• Experience providing feedback or coaching is advantageous.

Responsibilities

• Review mortgage applications and underwriting decisions for quality and compliance.
• Ensure decisions are within policy limits and properly documented.
• Maintain audit trails of QA activity and sampling results.
• Identify trends and risks in underwriting processes and raise them to leadership.
• Provide constructive feedback to improve underwriting quality and consistency.

Skills

Manual mortgage underwriting

Education

CeMAP

Job description

Quality Assurance Associate (Mortgage Underwriting)
West Midlands - Hybrid 2 to 3 days per week at home following probation
Salary to £35K + bonus & benefits

Our client is a well-established lender seeking an experienced manual mortgage underwriter to join its Lending team as a Quality Assurance Associate.

This is an excellent opportunity for a mortgage underwriter who has held a mandate to make lending decisions and is now looking to develop their career in a quality assurance environment.

Working closely with the Head of Lending and as part of a small mortgage underwriting team, you will provide first-line oversight of underwriting quality.

Duties will include:

• Reviewing mortgage applications and underwriting decisions to assess quality, consistency and compliance with lending policy and procedures.
• Checking that underwriting decisions are within policy limits and appropriately documented.
• Maintaining accurate records of all sampling and QA activity to provide a clear audit trail.
• Identifying trends, errors, discrepancies and areas of risk within the underwriting process and raising these with the Head of Lending.
• Providing constructive feedback and supporting coaching to improve underwriting quality and consistency.

The successful individual will possess:

• Proven experience as a manual mortgage underwriter.
• CeMAP qualified, or willing to study towards the CeMAP qualification.
• Sound judgement and the ability to independently assess underwriting decisions against policy, procedures and regulatory requirements.
• Experience of providing feedback or coaching to colleagues would be advantageous.

Our client offers a hybrid approach, with the role initially based at the West Midlands HO and, after probation, the opportunity to work 2 - 3 days from home each week.

If you are an experienced manual mortgage underwriter with a lending mandate and are looking for a QA role, this could be the opportunity to use your underwriting expertise in a new capacity.