Quality Assurance Associate

Arthur J. Gallagher & Co. (AJG); London; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a forward-thinking company as a Quality Assurance Associate, where you'll play a vital role in ensuring compliance and quality standards. This position offers the chance to work closely with various teams and clients, making a significant impact on corporate growth. You'll conduct assessments, manage relationships, and analyze data to propose improvements. With a commitment to diversity and inclusion, this innovative firm provides a supportive environment that values your contributions. Embrace the opportunity to grow and make a real difference in the insurance sector while enjoying competitive benefits and a collaborative culture.

Benefits

25 Days Holiday

Defined Contribution Pension Scheme

Life Insurance

Income Protection

Health Cash Plan

Volunteering Days

Employee Stock Purchase Plan

Discounted Gym Membership

Season Ticket Loan

Emergency Back-Up Family Care

Qualifications

• Must be educated to secondary school standard or equivalent.
• Progression towards Cert CII qualification is desirable.

Responsibilities

• Conduct quality assessments at third-party agent premises across the UK and Ireland.
• Manage time efficiently and maintain accuracy in all tasks.

Skills

Organizational Skills

Communication Skills

Attention to Detail

Ability to Work Under Pressure

Education

Secondary School Standard or Equivalent

Cert CII Qualification

Tools

Microsoft Office

Excel

Job description

Introduction

Gallagher isn't just a company; it's a global community driven by shared values and an unyielding commitment to excellence. With over 52,000 passionate professionals, we are the architects of the future, designing customized solutions to protect businesses and fuel their extraordinary growth. As a member of our team, you'll experience empowerment, creativity, and the exhilarating journey of making a real difference in the lives of our clients. Join us and become part of a story that transforms aspirations into reality.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

We are seeking a dedicated Quality Assurance Associate to join our CDO division. In this role, you will play a crucial part in managing our distribution base, supporting our corporate growth aspirations, and ensuring compliance with regulatory and legal frameworks. You will work closely with Pen trading divisions, central services colleagues, and external clients to uphold our high standards of quality and compliance.

How you'll make an impact

• Collaborate with the Head of Agency and the Agency team to deliver the Quality Assurance program effectively.
• Conduct quality assessments at third-party agent premises across the UK and Ireland, ensuring compliance with legal and regulatory requirements.
• Manage time efficiently, set appointments, and plan forward with strong organizational skills.
• Maintain accuracy and attention to detail in all tasks.
• Identify potential risks and seek guidance as needed.
• Build strong relationships with various business divisions, internal and external customers, and team members.
• Keep detailed records and manage data to communicate assessment results and identify trends.
• Review and analyze data, draw conclusions, and propose improvements.

About You

• Educated to secondary school standard or equivalent.
• Progression towards Cert CII qualification or relevant audit qualifications is desirable.
• UK Driving License.

Experience:

• Knowledge of the FCA’s product governance and distribution rules is desirable.
• Relevant experience in the insurance sector and/or experience in delivering internal/external audits.

Skills:

• Ability to work well under pressure and independently.
• Strong organizational skills and ethical awareness in customer focus.
• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office, particularly Excel.
• Keen attention to detail.

Eligibility Requirements:

• Must be eligible to work in the UK.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Should you require reasonable adjustments to your application, please get in touch with [e-mail]. If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.