Quality and Safety Facilitator

The Shrewsbury and Telford Hospital NHS Trust; Shrewsbury; On-site; GBP 35,000 - 42,000; Full time

Job summary

The Shrewsbury and Telford Hospital NHS Trust is seeking a Quality and Safety Facilitator to join its Corporate Nursing team. The role will coordinate quality improvement across the Trust, engaging multi-disciplinary teams and learning from patient experience, incidents and complaints to drive safer care.

The post holder will work at The Princess Royal Hospital (Telford) and The Royal Shrewsbury Hospital; hours depend on initiatives and may require out of hours.

Qualifications

• Registered Nurse on NMC Register and degree-level health/nursing studies.
• Experience implementing quality improvement initiatives and engaging multi-disciplinary teams.
• Ability to learn from patient experience, incidents and complaints and report outcomes.

Responsibilities

• Support nursing aspects of the Trust Improvement Plan across clinical areas.
• Lead improvement initiatives related to falls, pressure ulcers and deterioration.
• Provide advice and support to Ward/Department teams on quality and safety issues.
• Contribute to handling clinical incidents, assess actions and implement initial responses.

Skills

Quality improvement

Stakeholder engagement

Verbal and written communication

Incident learning

Education

NMC Registration (nurse)

Degree level qualification in health/nursing

ENB 998 or equivalent teaching qualification

Job description

We are looking to appoint a Quality and Safety Facilitator to join our Corporate Nursing team who will facilitate and co-ordinate a portfolio of quality improvement work across the Trust to support a range of initiatives.

The successful applicant will be NMC registered with proven experience in implementing quality improvement initiatives and of engaging with the multi-disciplinary team to develop and implement mutually driven schemes. This includes learning from patient experience, adverse incidents and complaints. The post holder will also be required to provide verbal and written reports as required.

The requirement of the job role is to work at The Princess Royal Hospital, Telford and The Royal Shrewsbury Hospital. The pattern of hours will be dependent on specific initiatives; this may require working out of hours.

Main duties of the job

The post holder will be required to support the implementation of the nursing aspects of the Trust Improvement Plan in all the clinical areas, this includes but is not limited to improvement initiatives linked to falls, pressure ulcers, deterioration, MCA/DoLs, risk assessments and documentation. The post holder is also expected to contribute to the ward/clinical area exemplar review programme and provide advice and support to Ward/Department teams about quality & safety issues. Another key aspect of the role is contributing to clinical incidents that may occur, reviewing and implementing initial actions following these incidents in the clinical areas.

Working for our organisation

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times.

We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care.

Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding.

By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

Detailed job description and main responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Qualifications

• Registered Nurse on NMC Register
• Evidence of degree level qualification in health/nursing related studies or evidence of continuing academic progression in combination with equivalent experience
• ENB 998 or equivalent teaching qualification

Experience

• Extensive post registration experience to include management/leadership experience
• Experience of devising training and development plans to support sustainable change

We commit to removing barriers for people with disabilities or long-term health conditions in recruitment, training, and career progression. We will offer an interview to all applicants with a disability who meet the minimum criteria for the above position and will support reasonable adjustments wherever possible. In addition, whilst all applicants will be judged on merit alone, we particularly welcome applications from candidates who are male, from black and minority ethnic backgrounds or who have a disability, as these are currently under-represented in our workforce.

We are committed to offering an interview to applicants from the Armed Forces community who meet the minimum criteria for the position. In addition, for those who are successfully appointed from the Armed Forces community, the Trust are committed to recognising previous service and rank in terms of pay, annual leave and other terms and conditions.

We are committed to equal opportunities in employment. The policies and practices of the Trust aim to promote an environment that is free from all forms of unlawful or unfair discrimination and values the diversity of all people. At the heart of our policy, we seek to treat people fairly, flexibly and with dignity and respect.

Don’t meet every single requirement? Studies have shown that women and people from an Ethnic minority background are less likely to apply for jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

We aim to create a trusting, flexible workplace, that attracts talent and enables everyone to be their best working self. Many of our colleagues work flexibly in many different ways, including part-time. Please talk to us at interview about the flexibility you need. We can’t promise to give you exactly what you want, but we do promise a fair and equitable process that balances your needs, the needs of our patients and service delivery.

Our Commitment to Safety and Respect - The Trust is a signatory to the NHS Sexual Safety Charter and is committed to a safe, inclusive workplace free from sexual misconduct, harassment, and discrimination.

Thank you for your interest in The Shrewsbury and Telford Hospital NHS Trust, we look forward to receiving your application for employment.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.