Quality and Performance Manager

Royal British Legion; Ripon; On-site; GBP 45,000 - 50,000; Full time

Job summary

The Royal British Legion is seeking a Quality and Performance Manager for Lister House in Ripon. This crucial role involves leading audits and data analysis, driving quality improvement initiatives, and ensuring the highest standards of care in an inclusive environment. You will collaborate with the Senior Care Management and Quality teams to enhance care across various homes, supporting our mission to serve ex-servicemen and women.

Benefits

25 days paid holiday plus bank holidays

Generous pension contributions

Death-in-service Life Assurance

Professional subscription paid by RBL

Free enhanced DBS check

Employee Assistance Programme

Exclusive retailer discounts

Range of development courses

Free on-site parking

Qualifications

• Experience in audits and quality assurance.
• Ongoing CPD in care quality or person-centred practice.
• Possible Level 5 Diploma or RGN qualification.

Responsibilities

• Lead audits, data analysis, and quality improvement projects.
• Engage with stakeholders and implement policy.
• Support audits across RBL care homes.

Skills

Communication

Stakeholder engagement

Quality assurance

Service improvement

Education

Level 4 Diploma in Health & Social Care

Job description

We’re seeking a dedicated Quality and Performance Manager to join our team at Lister House, our care home in Ripon. In this key role, you’ll take the lead on audits, data analysis, quality initiatives, and policy implementation to ensure we continue to deliver the highest standard of care. Working alongside the Senior Care Management team and the Quality and Care Standards team, you’ll help drive continuous improvement, share best practices, and support quality enhancements across other RBL care homes.

This role offers 37.5 hours per week 8:30am to 5:00pm with a salary between £45,793 to £49,506 per annum.

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time. A DBS check and full UK driving licence are required.

Key responsibilities:

• Plan and deliver a programme of audits, ensuring action plans are implemented and monitored. Communicate findings to a range of stakeholders, including Registered Managers, the Senior Care Management Team, and Department Leads.
• Identify trends, lessons learnt and support the development of robust quality strategies.
• Work closely with clinical colleagues to implement best practice guidance and evaluate its impact. Lead and support quality improvement projects within the care home.
• Support audits at other RBL care homes, collaborating with other Quality and Performance Managers to align standards and share learning.
• Lead on HR processes and manage the Practice Development Facilitator
• Liaise with external quality teams and regulators to implement local initiatives.

What we’re looking for:

• Level 4 Diploma in Health & Social Care (or equivalent)
• Experience in audits, quality assurance, and service improvement
• Strong communication and stakeholder engagement skills
• Ongoing CPD in care quality or person-centred practice
• You may also have Level 5 Diploma or equivalent, RGN (Adults) qualification and/or training in audit or quality improvement.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Employee benefits include:

• 25 days’ paid holiday per year plus bank holidays, with optional annual leave purchase scheme of up to 5 working days
• Generous pension contributions, with Employer contributions ranging from 6% to 14%, subject to eligibility
• Death-in-service Life Assurance, with a benefit of 3x annual salary
• Professional subscription paid by RBL (where it is essential to the role)
• Free enhanced DBS check
• Employee Assistance Programme providing confidential counselling, financial and legal advice
• Exclusive retailer discounts on popular brands
• Range of courses delivered by learning specialists to support your development goals and objectives
• Free on-site parking

Lister House is one of six care homes, set in the historic city of Ripon, North Yorkshire. A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependents. We offer Nursing Care, Residential Care, Dementia Care, and Day Care. The home also features a chapel and is supported by a dedicated team. As part of our award-winning team, you will receive full support with training and personal development.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.