Quality and Performance Manager

Royal British Legion; Bexhill-on-Sea; On-site; GBP 45,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate Quality and Performance Manager to enhance care quality at their Bexhill-on-Sea home. This role involves leading audits, analyzing data, and implementing quality initiatives while collaborating with local teams to maintain high standards of care. You will be pivotal in driving service improvements and ensuring compliance with best practices. Join a dedicated organization committed to making a difference in the lives of those who have served, and enjoy a supportive work environment with excellent benefits including generous holiday and pension contributions.

Benefits

25 days paid holiday per year

Contributory pension scheme

Death-in-service Life Assurance

Employee Assistance Programme

Professional subscription paid by RBL

DBS screening paid by RBL

Qualifications

• Experience in audits, quality assurance, and service improvement is essential.
• Strong communication and stakeholder engagement skills are required.

Responsibilities

• Plan and deliver a programme of audits, ensuring action plans are implemented.
• Communicate findings with managers to drive service improvements.
• Lead quality improvement projects within the care home.

Skills

Auditing

Quality Assurance

Service Improvement

Communication Skills

Stakeholder Engagement

Education

Level 4 Diploma in Health & Social Care

Level 5 Diploma or equivalent

Job description

Are you passionate about quality care and driving continuous improvement? We're looking for a Quality and Performance Manager to lead on audits, data analysis, policy implementation and quality initiatives at Mais House, our care home in Bexhill-on-Sea. You’ll work closely with local teams and the central Quality & Care Standards team to maintain high standards, share best practice, and support improvements across other RBL care homes.

This role offers 37.5 hours per week, with shifts between 9am – 5pm Monday to Friday with salary between £45,793 to £49,506 per annum.

Please note that we are unable to accept applications from overseas candidates who require sponsorship. All candidates must have a valid Right to Work in the UK. An enhanced DBS check will be required for this role.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

What you will be doing:

1. Plan and deliver a programme of audits, ensuring action plans are implemented and monitored.
2. Communicate findings with Registered Managers, department leads, and senior care staff to drive service improvements.
3. Identify trends, lessons learned and support the development of robust quality strategies.
4. Work closely with clinical colleagues to implement best practice guidance and evaluate its impact.
5. Lead and support quality improvement projects within the care home.
6. Liaise with external quality teams and regulators to implement local initiatives.
7. Support audits at other RBL care homes, collaborating with other Quality and Performance Managers to align standards and share learning.
8. Facilitate clinical governance and audit group meetings.

What we are looking for:

1. Level 4 Diploma in Health & Social Care (or equivalent)
2. Experience in audits, quality assurance, and service improvement
3. Strong communication and stakeholder engagement skills
4. Ongoing CPD in care quality or person-centred practice
5. Full UK driving licence

You may also have Level 5 Diploma or equivalent, RGN (Adults) qualification and/or training in audit or quality improvement.

Employee benefits include:

1. 25 days paid holiday per year (plus bank holidays), increasing to 26 days after 5 years. Plus the ability to buy up to 1 working week of additional leave.
2. Contributory pension scheme – min 2% employee contribution receives 6% employer contribution up to max of 10% employer contribution matched with 5% employee contribution (until 5 years’ service reached, when 14% employer contribution achievable).
3. Death-in-service Life Assurance, with a benefit of 3x annual salary.
4. Employee Assistance Programme.
5. Reward Hub online benefits platform with extensive offers and discounts.
6. Professional subscription paid by RBL (where it is essential to the role).
7. DBS (criminal records) screening paid by RBL (where it is essential to the role).
8. Employee Assistance Programme: Provides confidential counselling, financial and legal advice.

About Mais House

Mais House is one of six care homes operated by the Royal British Legion. Nestled near the coast in Bexhill-on-Sea, it’s a beautiful period property with 51 en-suite rooms, a lounge bar, cinema, memorial garden, conservatory, and landscaped grounds. Residents enjoy tailored nursing, residential and dementia care in a vibrant, supportive environment.

For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.