Divisional Governance Coordinator

Blackpool Teaching Hospitals

Lancashire

Hybrid

GBP 32,000 - 39,000

Full time

10 hours ago

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Job summary

Blackpool Teaching Hospitals NHS Foundation Trust is seeking a Divisional Governance Coordinator to support data, information and knowledge management across the Division. You will work with the Divisional Triumvirate, Directorate Managers and Quality Managers to uphold patient safety and drive continuous improvement.

Responsibilities include handling quality and governance tasks, incident reporting, Duty of Candour, preparing for CQC inspections, and coordinating information requests from

Qualifications

A level or equivalent experience required.
GCSE Maths and English essential.
EDCL qualification or equivalent proficiency in Microsoft Office.
Excellent oral and written communication skills.
Interpersonal skills with colleagues at all levels.
IT literate with experience using NHS/Trust Systems.
Creative approach to problem solving.
Excellent team-working skills.
Ability to work independently.
Solution focused and dynamic thinker.
Experience of incident and risk management.
Experience of using incident and risk reporting systems (e.g. Ulysses).
Demonstrable understanding of Divisional Governance requirements.
Knowledge of Divisional escalation procedures.
Experience of and understanding of Neighbourhood Care Division services.
Experience of using Trust software systems including HISS / Maxims/ PAS /Alert / LabCentre/EMIS/Nexus Patient Record.

Responsibilities

Assist the Divisional Governance Manager with administrative tasks relating to the wider quality and governance agenda such as: ensuring incident reports are closed within Trust timescales, collating information for quality improvement action plans, obtaining patient information and case-notes, collating information to support Duty of Candour requirements, supporting the risk management function as required.
Coordinate information requests for CQC inspections and other regulatory assessments and assist with submission of information to regulators.
Support divisional complaint management and contribute to ensuring patient safety and continuous improvement within the division.

Skills

Excellent communication

Interpersonal skills

Time management

Analytical abilities

IT literate

Problem solving

Teamworking

Organisational skills

Empathetic approach

Active listening

Multitasking

Education

A level or equivalent experience

GCSE Maths and English

EDCL qualification

Degree level education

Tools

NHS/Trust Systems

HISS / Maxims / PAS / Alert / LabCentre/EMIS/Nexus

Job description

Latest jobs at Blackpool Teaching Hospitals

Site Blackpool Teaching Hospitals NHS Foundation Trust Town Blackpool Salary £32,073 - £39,043 Per Annum Salary period Yearly Closing 29/09/2026 23:59

Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.

We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.

We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.

Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.

Job overview

The Divisional Governance Coordinator will provide a key role in supporting the effective use of data, information, and knowledge to support and improve service delivery within the Division. The range and diversity of responsibilities will require the post holder to adopt a flexible approach. They will be required to have excellent communication and analytical skills to deal with the day-to-day challenges of maintaining efficient and effective outcomes.

The post holder will be a key member of the Divisional Governance Team and will work effectively with the Divisional Triumvirate, Directorate Managers, Quality Managers as well as other clinical and non-clinical members of the Division.

This is a vital role that has a major impact on developing a quality improvement culture within the Division and ensuring patient safety.

Main duties of the job

The post holder will assist the Divisional Quality & Governance Manager with administrative tasks relating to the wider quality and governance agenda such as: ensuring incident reports are closed within Trust timescales, collating information for quality improvement action plans, obtaining patient information and case-notes, collating information to support Duty of Candour requirements, supporting the risk management function as required. The post holder will provide support to the Division in preparation for CQC inspections and other regulatory assessments and during an inspection, will assist with the coordination of and the collation and submission of information requests received from the CQC or other regulatory or accreditation bodies. Additionally the role may require support with divisional complaint management.

Working for our organisation

At Blackpool Teaching Hospitals NHS Foundation Trust, all staff are expected to put patients first, ensuring services meet high standards and align with Trust values. Employees must take responsibility for work quality, support continuous improvement, and maintain confidentiality in line with data protection requirements. Staff must work safely, follow Health and Safety legislation, and promote equality, diversity and inclusion, ensuring respectful treatment of colleagues and service users. The Trust has a zero tolerance approach to harassment, bullying and misconduct, and staff must uphold professional standards, complete mandatory training, declare conflicts of interest, work flexibly, and comply with policies and the Working Time Directive. The Trust is committed to safeguarding vulnerable groups, with all staff responsible for maintaining safety and undertaking DBS checks where required. Staff are also expected to support sustainability aims by conserving resources, reducing waste and choosing sustainable travel. This role supports governance, patient safety and continuous improvement, requiring a motivated and collaborative individual committed to high quality care. The organisation also promotes staff wellbeing and encourages collaborative working across teams to ensure effective service delivery and positive outcomes for patients and communities. It supports professional development and accountability in delivering safe, effective and compassionate care at all times..

Detailed job description and main responsibilities

This is a vital role that has a major impact on developing a quality improvement culture within the Division and ensuring patient safety.

1. Quality

Each member of staff is required to ensure that:

a) The patient and customer are always put first;

b) That in all issues, the patient/customer requirements are met and all staff contribute fully to achieving the Trust’s corporate goals and objectives;

c) That all staff hold themselves personally responsible for the quality of their work and therefore seek to attain the highest standards achievable within their knowledge, skills and resources available to them in furtherance of the Trust’s Vision and in embedding the organisation’s Values.

2. Confidentiality

Each member of the Trust’s staff is responsible for ensuring the confidentiality of any information relating to patients and for complying with all the requirements of the Data Protection Act whilst carrying out the duties of the post. Any breaches in confidentiality will be dealt with by the Trust Disciplinary Procedure and may result in dismissal.

3. Data Protection/Freedom of Information Acts

Carry out any requirements within the duties applicable to the Data Protection Act, 1998 and the Freedom of Information Act 2000.

4. Health and Safety

Each member of the Trust’s staff is responsible for ensuring that they carry out the duties of their post in accordance with all appropriate Health and Safety legislation (Health & Safety At Work Act 1974), guidance and procedures and they do not, by any act or omission on their part, create a threat to the Health and Safety of any other person.

5. Equality & Diversity

It is the responsibility of all employees to support the Trust’s vision of promoting a positive approach to diversity and equality of opportunity, to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply through the implementation of the Trust’s Equality and Diversity Strategies and Policies.

6. Sexual safety at work

Blackpool Teaching Hospitals NHS Foundation Trust has signed the NHS Sexual Safety Charter aimed to ensure a systematic, zero-tolerance approach to sexual misconduct and violence in the NHS. By signing this charter, the Trust commits to taking and enforcing a zero-tolerance approach to any unwanted, inappropriate and/or harmful sexual behaviours within the workplace. All colleagues must understand their own responsibilities in relation to standards of behaviour.

7. Working Time Directive

You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.

8. Harassment & Bullying

The Trust condemns all forms of harassment and bullying and is actively seeking to promote a work place where employees are treated with dignity, respect and without bias.

9. External Interests

Each member of the Trust’s staff is responsible for ensuring that any external interest they have does not conflict with the duties of their posts and they must disclose the external interest if this is likely to occur, or if they are in any doubt about a possible conflict of interest

10. Mandatory Training

Each member of the Trust’s staff has a statutory obligation to attend mandatory training. It is the responsibility of each member of staff to ensure that they comply with this legal requirement.

11. Flexibility

This job description is intended to act as a flexible guide to the duties of the post and therefore will require revision in consultation with the post holder to reflect the changing requirements of the post, to enable the Trust to achieve its corporate goals and objectives.

12. Smoke-free Policy

In line with the Department of Health guidelines, the Trust operates a strict smoke-free policy.

13. Safeguarding

The Trust are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share its commitment.

Rigorous recruitment checks are carried out on successful applicants who may be required to undertake Enhanced Disclosure via the DBS.

Sustainability / Net Zero Carbon

Blackpool Teaching Hospitals are committed to sustainable development, social value and achieving the NHS Net Zero Carbon reduction targets. All employees must play their part and adhere to the principals in the Green Plan, this will ensure our services are efficient, sustainable and carbon emissions are reduced. As an employee you will be expected to conserve energy and water, minimise waste in all formats, actively promote biodiversity and use sustainable transport whenever possible.

Energy : Switch off non-essential electrical equipment / lighting when not in use. Report heating issues, building too hot / too cold to the Estates Team.

Water : Do not leave taps running and report all drips, leaks, and condensation issues to the Estates Team.

Waste : Follow the Trust waste policy – Reduce – Reuse – Recycle do not overorder equipment / medicines. Healthcare waste must be disposed of in line with the Trust’s waste management policy.

Biodiversity : Enhancing biodiversity has a wealth of positive outcomes for our colleagues, services users and the environment. Think of your site, can an area be improved to have a quality green space, specific planting for habitat improvement or the installation of a couple of bird boxes? Contact the estate team for further details

Transport & Travel : Where possible lift share, cycle, walk or use public transport

Active Travel

Blackpool Teaching Hospitals encourages employees to participate in active travel methods to and from their place of work, where possible. All main Trust sites are on local bus routes, have access to good cycle storage facilities and have safe paths for walking. Please note, car parking is limited at main Trust sites and therefore other modes of transport may be a more suitable, healthy, and sustainable choice.

Education, Skills, Ability and Experience

Achieved 'A' level grade or years of experience
GCSE Maths and English
Possess EDCL qualification or demonstrate equivalent proficiency in the use of Microsoft Office applications
Excellent oral and written communication skills
Interpersonal skills with colleagues of all levels
IT literate with experience using Microsoft Office and NHS/Trust Systems
Creative approach to problem solving
Excellent team-working skills
Ability to work independently
Solution focused and dynamic thinker
Proven ability to meet tight deadlines and deliver objectives
Proven ability to work on multiple-tasks
Ability to persuade and influence others
Working knowledge of the NHS incident management and Duty of Candour procedures and related requirements
Understanding of risk assessment and risk management
Working knowledge of the Data Protection Act and patient confidentiality
Understanding of CQC requirements
Excellent report writing skills and the ability to formulate responses/correspondence on a wide range of complex issues
Ability to work as part of a team
Excellent organisational skills
Empathetic approach when dealing with sensitive and complex cases
Active listening skills and the ability to be non-judgemental and objective
Ability to relate & communicate with people at all levels, to liaise with senior colleagues and a range of external stakeholders with confidence
Able to secure co-operation of colleagues at all levels. Organised/able to organise others
Highly motivated and resourceful
Data analysis and IT skills
Educated to degree standard
Experience of incident and risk management
Experience of using incident and risk reporting systems (e.g. Ulysses)
Demonstrable understanding of Divisional Governance requirements
Knowledge of Divisional escalation procedures
Experience of and understanding of Neighbourhood Care Division services
Experience of using Trust software systems including HISS / Maxims/ PAS /Alert / LabCentre/EMIS/Nexus Patient Record

Education and Qualifications

Educated to 'A' Level Standard or can demonstrate appropriate equivalent work experience
GCSE Maths and English
Possess EDCL qualification or demonstrate equivalent proficiency in the use of Microsoft Office applications
Educated to a degree standard

Skills and Experience