Quality and Development Manager

Keys Group; Aylesbury; On-site; GBP 45,000 - 60,000; Full time

Job summary

Keys Group is seeking an experienced Quality and Development Manager to lead the delivery of high-quality care and education services across its cross-regional residential homes and school. You will drive continuous improvement, monitor services, and ensure compliance with regulatory and contractual standards.

You will coach managers, lead investigations and audits, deliver training, and develop action plans while engaging stakeholders to achieve service excellence across the UK.

Qualifications

• Monitor and audit services to drive quality improvement and positive outcomes for children and young people.
• Ensure compliance with regulatory, statutory and company requirements through QA processes and audits.
• Support managers and the Head Teacher to develop and monitor action plans arising from audits and inspections.
• Provide expert guidance on regulatory developments to keep services compliant and effective.
• Identify, escalate and resolve quality, compliance and practice issues with corrective actions.
• Lead investigations, analyse data, monitor outcomes and produce reports for decision-making.

Responsibilities

• Deliver training, coaching and development activities to promote best practice and therapeutic approaches.
• Develop partnerships, champion co-production, and collaborate with stakeholders to achieve service excellence.
• Travel across the UK as required to support across sites and multi-site governance.
• Maintain high standards of reporting and governance to support continuous improvement.

Skills

Leadership

Quality assurance

Auditing

Stakeholder engagement

Report writing

Regulatory knowledge

Strategic influence

Communication

Education

Level 3 qualification in Health/Social Care/Education

Job description

Keys operates a Cross Regional Project across the South of England and Thames Valley, comprising several Residential Children's Homes and an Independent School. We are looking for an experienced Quality and Development Manager to support the delivery of high-quality care and education services, driving continuous improvement and ensuring services meet and exceed regulatory, statutory, and contractual requirements. As part of the Quality Department, the postholder will provide monitoring, guidance, and support to maintain excellence across the project.

• Monitor and audit services to drive continuous quality improvement and positive outcomes for children and young people.
• Ensure compliance with regulatory, statutory and company requirements through quality assurance processes and regular audits.
• Support managers and the Head Teacher to develop, implement and monitor action plans arising from audits, inspections and reviews.
• Provide expert guidance on regulatory, legislative and best practice developments, ensuring services remain compliant and effective.
• Identify, escape and support the resolution of quality, compliance and practice issues, implementing corrective and preventative actions.
• Lead investigations, analyse data, monitor outcomes and produce professional reports to support decision-making and service improvement.
• Deliver training, coaching and development activities that promote best practice, continuous improvement and therapeutic approaches.
• Develop effective partnerships, champion co-production, represent the organisation externally and collaborate with stakeholders to achieve service excellence.
• Level 3 qualification in Health, Social Care, Education, or a related field.
• Minimum 3 years' management experience within a regulated, multi-site environment.
• Experience in quality assurance, governance, and compliance monitoring.
• Strong understanding of regulatory standards and quality improvement processes.
• Ability to communicate and influence at a strategic level.
• Excellent report writing, analytical, and stakeholder engagement skills.
• Full UK driving licence and access to a vehicle.
• Willingness and ability to travel across the UK as required.

Keys supports people with complex needs to build stability, resilience, and a sense of belonging through Connected Support. We believe everyone has the right to live well and shape a life of their own. Through our national network of clinical, therapeutic, and education services, we provide flexible, personalised support for children and adults - delivered by expert multidisciplinary teams. There are no fixed pathways - just the right support, at the right time, to promote independence and re-enablement.