QRA Manager - Transport

Deutsche Post; Banbury; On-site; GBP 55,000 - 75,000; Full time

Job summary

DHL in Banbury seeks a Transport QRA Manager to lead Quality, Risk and Assurance across the transport operation with regular travel to sites. You will drive compliance, audits and investigations to ensure safe, efficient, and customer-focused transport performance across the network.

The role requires GMP/GDP knowledge, experience in pharma logistics, and the ability to build strong client relationships and drive continuous improvement within a Quality First culture.

Qualifications

• Experience in QA pharmaceutical and transport logistics is essential.
• Fully compliant with GMP, GDP and QMS elements.
• Knowledge of regulatory requirements (GxP) and associated procedures.
• Change control and risk assessment experience.

Responsibilities

• Lead the delivery and maintenance of EU GDP/GMDP compliance across transport operations.
• Act as the primary quality and regulatory lead for the transport contract.
• Review, negotiate and maintain Quality and Technical Agreements with clients and suppliers.
• Manage quality incidents including deviations, complaints, investigations and CAPA.
• Serve as the key contact for client quality matters and provide compliance updates.
• Monitor and report on quality and contractual KPIs to drive improvements.
• Support new business opportunities with quality and regulatory oversight.
• Champion a Quality First Culture through training and coaching.

Skills

QA

Quality Management

Regulatory compliance

Audit management

GxP knowledge

Job description

Position: QRA Manager - Transport
Location: Banbury (Business travel required)
Grade: RCS. K
Shift patterns: Monday-Friday. Day time hours (08:00-16:00/09:00-17:00)
Contract Type: Permanent (Full-Time)

Join DHL as a Transport QRA Manager based in Banbury, where you'll lead Quality, Risk and Assurance activities across the transport operation. With regular travel to other sites, you'll drive compliance, manage audits and investigations, identify operational risks, and deliver continuous improvement initiatives to ensure safe, efficient, and customer-focused transport performance across the network

A TYPICAL DAY MAY INVOLVE

• Lead the delivery and maintenance of EU GDP/GMDP compliance across transport operations, ensuring patient safety, product integrity and adherence to regulatory requirements at all times
• Act as the primary quality and regulatory lead for the transport contract, providing expert guidance and support on compliance, quality standards, audits and regulatory expectations
• Review, negotiate and maintain Quality and Technical Agreements with clients, suppliers and internal stakeholders, ensuring full alignment with contractual and regulatory requirements
• Manage quality incidents including deviations, complaints, investigations and CAPA activities, ensuring robust root cause analysis, timely resolution and effective preventative actions
• Serve as the key point of contact and escalation for client quality matters, maintaining strong customer relationships and providing regular compliance updates through operational, monthly and quarterly business reviews
• Monitor, analyse and report on quality and contractual KPIs, driving continuous improvement initiatives, standardisation programmes and operational excellence across the transport network
• Support new business opportunities, client implementations and change management projects by providing quality and regulatory oversight, risk assessment and compliance advice
• Champion a Quality First Culture by delivering training, raising compliance awareness, coaching stakeholders and promoting right-first-time behaviours throughout the operation

THIS ROLE WOULD SUIT PEOPLE WHO

• Previous experience in QA Pharmaceutical and Transport Logistics is essential
• Fully compliant on all key elements of the Quality Management System and have full understanding of GMP, GDP
• Knowledge and understanding of the pharmaceutical industry and supply chain elements
• Market and industry knowledge in particular around GxP regulatory requirements and GxP compliance QMS and associated procedures
• Change controls and risk assessment experience
• Experience in Medical Devices, Cold Chain, Validation, Transportation and Packaging
• Driven, motivated, results and goal orientated

WHY JOIN US?

• Free parking and on-site canteen
• 33 days annual leave
• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 9th or 16th November, 2026. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.