QA Support Analyst

United Utilities; Warrington; Hybrid; GBP 30,000 - 34,000; Full time

Benefits offered by this job

26 days annual leave

Pension up to 14% employer contrib.

Performance-related bonus up to 7.5%

Healthcare plan

Life assurance

Flexible and hybrid working options

Learning and development opportunities

Inclusive culture

Job summary

United Utilities in Warrington is seeking a Quality Assurance Analyst to maintain the electronic QA system and support the rollout of updated QA processes. You will generate QA reports in Excel/SharePoint and help document improvements across water treatment, catchment and network procedures.

The role focuses on delivering accurate QA documentation, collaborating with teams, and driving business improvements while maintaining data integrity and regulatory awareness.

Qualifications

• Familiar with relevant regulations and ISO 9001/14001 basics.
• Proficient IT skills and clear written communication are essential.
• Experience using SharePoint for document management and page creation.

Responsibilities

• Maintain UU’s electronic QA system daily and manage QA docs.
• Produce standard and ad-hoc QA reports in Excel/SharePoint.
• Develop and improve Water Network processes and procedures.
• Collaborate with internal/external teams to publish updated QA materials.
• Support Senior QA Analyst and QA Manager on QA system tasks.
• Communicate effectively with teams across UU.

Skills

IT proficiency

Written communication

Data integrity

Influencing across levels

Regulatory awareness

Tools

SharePoint

Excel

Job description

Job number UU06322 Country United Kingdom Region Cheshire West and Chester Location name Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP Posting End Date 10/09/2026 Band 6b Role Type Permanent Work hours 37 Hours per Week Salary £34890

Join our Quality Assurance team in an exciting role focused on delivering exceptional service across all of United Utilities (UU). This position involves managing UU’s electronic QA system on a daily basis, collaborating with operational teams, and providing both technical and administrative support to implement new, revised, and updated QA processes and drive business improvements.

While the primary emphasis will be on Water Treatment, Catchment, and Network procedures, the role will also contribute to the development of QA across UU.

What You'll Be Doing

• Responsible for the day to day maintenance of UU’s electronic QA system, including the full range of QA documentation, including Standard Operating Procedures, site specific QA and documentation, etc. ensuring that this is available to the relevant teams within UU.
• Producing a variety of standard and adhoc QA reports using Excel/ SharePoint, and interpreting data quality.
• To develop and improve Water Network business processes and document current procedure. Identify risks, improvement opportunities and seek resolution with business leads.
• Working with internal and external teams within UU to deliver new, revised and updated QA documentation, procedures and business improvement documentation, providing technical and administrative support to operational staff related to the maintenance and production of QA and business improvement documentation.
• Operating within a small QA team with varying technical challenges, but no budget control or direct reports.
• Assisting the Senior QA Analyst and QA Manager on all aspects of UU’s Quality Assurance system.
• Communication with teams across UU.

What We're Looking For

• You will have a solid understanding of relevant regulations and standards, along with a basic familiarity with ISO 9001 and 14001.
• Proficiency in IT and written communication is essential, along with experience using SharePoint for document management and page creation.
• Great communicator, able to influence people at all levels across the business.
• You'll will have a methodical and accurate way of working, always keeping data integrity at the top of your priorities.
• Experience in water treatment, network operations, process mapping, and facilitating process workshops is preferred.

Why join United Utilities?

We know that people do their best work when they're supported, valued and able to be themselves.

That's why we offer:

• 26 days annual leave, increasing to 30 days after four years, plus bank holidays.
• Competitive pension with up to 14% employer contribution.
• Up to 7.5% Performance-related bonus.
• Company-funded healthcare plan.
• Life assurance.
• Flexible and hybrid working options.
• Learning and development opportunities to help you grow your career.
• A supportive and inclusive culture where everyone can thrive.