QA/QC & Focused Improvement Manager – Hybrid

Fletchers Solicitors Limited; West Kirby; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Annual bonus scheme

35 days holiday a year (plus buy/sell)

Pension salary sacrifice option

Life Assurance Policy

Medicash for health expenses

Company sick pay

Enhanced maternity/paternity/IVF

Learning & Development support

Flexible working environment

Social events

Job summary

Fletchers Group, through its Medical Law Services (MLS) team in Liverpool, is recruiting a Quality Control/Assurance Manager. The role leads the centralised QA/QC/FI function, building a team of 4–5 and delivering a standardized methodology across MLS.

You will coordinate audit readiness, ensure compliance, and drive continuous improvement across processes and systems. The position offers a hybrid working model (Liverpool) with a 35-hour week, annual bonus, generous holiday entitlement, and a

Qualifications

• Proven experience of QA/QC frameworks in an operational or regulated environment.
• Strong working knowledge of CI methodology - DMAIC, Six Sigma, Lean or equivalent.
• Ability to design and implement audit, assurance and control frameworks.

Responsibilities

• Establish a single, standardised QA/QC/FI methodology across MLS functions.
• Lead weekly Assure and Control cycles with governance and data outputs.
• Coordinate Focused Improvement (FI) across MLS with DMAIC or CI methods.
• Support quarterly audits and implement recommendations.
• Produce management information and identify trends for senior teams.
• Lead, develop and performance-manage a team of QA/QC/FI colleagues.

Skills

QA/QC frameworks

DMAIC / Lean / Six Sigma

Team leadership

Stakeholder management

Data interpretation / MI

Power BI

Tools

Power BI

Job description

Fletchers Group, through its Medical Law Services (MLS) team in Liverpool, is recruiting a Quality Control/Assurance Manager. The role leads the centralised QA/QC/FI function, building a team of 4–5 and delivering a standardized methodology across MLS.

You will coordinate audit readiness, ensure compliance, and drive continuous improvement across processes and systems. The position offers a hybrid working model (Liverpool) with a 35-hour week, annual bonus, generous holiday entitlement, and a