QA/QC & Focused Improvement Manager (Hybrid)

Medical Law Services; Liverpool; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Pension scheme with salary sacrifice

Life Assurance Policy

Medicash policy

Company sick pay

Enhanced Maternity/Paternity and IVF

Learning and Development team

Flexible, agile working

Social events calendar

Monthly voucher awards

Training and development opportunities

Job summary

Medical Law Services leads a centralised QA/QC/FI function to drive quality and compliance. The role designs a single methodology for assurance across MLS functions and coaches a small team to deliver improvement and audit readiness.

You will coordinate weekly Cadences, support quarterly audits and deliver actionable insights from QA/QC outputs, aligning with the HoD and management for continuous improvement.

Qualifications

• Proven experience of QA/QC frameworks in an operational environment.
• Strong CI knowledge (DMAIC, Six Sigma, Lean) with improvement project facilitation.
• Ability to design audit, assurance and control frameworks and engage stakeholders.
• Experience leading and coaching operational teams to high performance.
• Ability to interpret MI/data and translate into actionable plans.

Responsibilities

• Establish a single, standardised QA/QC/FI methodology across MLS functions.
• Define and document the Assure, Control and Audit frameworks for MLS.
• Consolidate SOPs, DILOs and WILOs into a single standard across MLS.
• Lead a team of 4–5 QA/QC/FI colleagues with coaching and development.
• Lead weekly Assure and Control cadences and report on performance.
• Coordinate Focused Improvement initiatives using DMAIC or CI methods.
• Prepare for quarterly audits and implement audit findings.
• Produce regular MI on QA/QC/FI activity and insights for leadership.

Skills

QA/QC framework

CI methodology

Audit frameworks

Team leadership

Stakeholder mgmt

Data analytics

Tools

Power BI

Job description

Medical Law Services leads a centralised QA/QC/FI function to drive quality and compliance. The role designs a single methodology for assurance across MLS functions and coaches a small team to deliver improvement and audit readiness.

You will coordinate weekly Cadences, support quarterly audits and deliver actionable insights from QA/QC outputs, aligning with the HoD and management for continuous improvement.