QA Manager, Produce & Fresh — On-the-Ground Impact

Zapp; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Lunch provided

Private health insurance

Zapp credit

Extended sick pay + parental leave

25 days holiday

Job summary

Zapp, London-based premium convenience platform, seeks a Quality Assurance Manager for Produce and Fresh. You’ll own end-to-end quality across the supply chain, from supplier to fulfilment centers, ensuring the highest standards before products reach customers.

You’ll work on the ground in FCs and DCs, assess quality with suppliers at source, and drive improvements across the network to keep Zapp's produce at peak. This role combines field visibility with cross-functional collaboration.

Qualifications

• Experience in quality assurance, quality control or technical/produce buying, ideally in fresh produce, grocery or FMCG.
• Comfortable spending real time on the ground: in FCs, at the DC and at supplier sites, not just reviewing reports.
• Track record of managing supplier quality relationships, from setting specifications to holding suppliers to them.
• Strong analytical skills: using data to spot where quality issues are coming from and prove fixes.
• Genuine curiosity about produce and food quality with the palate and eye to tell the difference between good and best.
• Tenacious communicator who gets things done with suppliers, FC teams and stakeholders.

Responsibilities

• Own quality standards for Produce and Fresh end to end: define what 'best in London' looks like for each product, and ensure every stage of the chain is held to it.
• Visit FCs and the DC regularly to check produce on the ground, spot issues early, and coach site teams on handling, rotation and presentation standards.
• Build and manage quality relationships with suppliers, setting clear specifications and holding them to them when produce falls short.
• Visit supplier sites and markets to see produce at source, building relationships and first-hand knowledge to back the best quality.
• Investigate quality complaints and waste at root cause, tracing back through FC to DC to supplier to change what needs to change.
• Partner with Category Management and Supply Chain so quality standards influence what we buy and how it’s forecast.
• Stay customer-obsessed: every inspection, spec and supplier conversation should tie back to a customer opening a pack and finding what they expected.

Skills

Quality assurance

Produce & fresh

Supplier relationships

Ground presence

Data analytics

Stakeholder management

Job description

Zapp, London-based premium convenience platform, seeks a Quality Assurance Manager for Produce and Fresh. You’ll own end-to-end quality across the supply chain, from supplier to fulfilment centers, ensuring the highest standards before products reach customers.

You’ll work on the ground in FCs and DCs, assess quality with suppliers at source, and drive improvements across the network to keep Zapp's produce at peak. This role combines field visibility with cross-functional collaboration.