Publishing Channel Services Coordinator

Ingram Content Group; Wolverton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Training Opportunities

Free onsite parking

Service Awards

Job summary

Join the fast growing Ingram UK Wholesale team as a primary point of contact for our channel customers providing support for their queries and assistance to enable sales.

Essential duties include liaising with channel partners on orders, stock, returns and damages, and data feed corrections. Expect to engage with LS UK/US/AUS on title availability and participate in data-driven projects.

Qualifications

• GSCE Level
• 1 year of publishing or book industry experience.

Responsibilities

• Day to day liaison with channel partners on orders, stock, returns and damages and responsible for initiating appropriate actions arising from these.
• Liaise with key channel partners and Ingram concerning data and availability feeds. Determines and corrects errors on the data feed to channels.
• Act as primary respondent to Distribution Issues queries; respond to queries from customers and LS UK, US and AUS, concerning title availability on UK managed channel web sites.
• Oversight of client metadata, sales reporting, stock and general business queries.
• Proactively liaise with Sales Departments and Systems Development to escal ... high priority incidents and high business impacts.
• Provide data to INGRAM Management and Channel Customers and participate in projects.
• To proactively engage in dialogue with clients and customers about their businesses and their requirements of Ingram.
• To act as an advocate within Ingram for the service needs and expectations of clients and customers
• To participate in Quality Control feedback to other departments in the Company.
• Other duties as assigned.

Skills

Client liaison

Difficult clients handling

Transparent communication

Punctuality

Office suite

Learns new systems

Methodical work

Organisational skills

Multi-tasking

Self-motivation

Collaboration

Attention to detail

Written communication

Education

GSCE Level

Tools

Microsoft Outlook

PowerPoint

Word

Excel

Job description

Join the fast growing Ingram UK Wholesale team as a primary point of contact for our channel customers providing support for their queries and assistance to enable sales.

Essential duties include liaising with channel partners on orders, stock, returns and damages, and data feed corrections. Expect to engage with LS UK/US/AUS on title availability and participate in data-driven projects.